Restaurant Manager

Balboa Italian; Gold Coast City; On-site; AUD 90,000 - 120,000; Full time

Job summary

Balboa Italian is a premier Gold Coast dining venue known for authentic Italian cuisine and exceptional hospitality. The Restaurant Manager will lead day‑to‑day operations, develop a high‑performing team and drive guest experiences.

You will partner with the Executive Chef and leadership to optimise service, profitability and staff development in a fast‑paced environment. We seek an experienced hospitality professional who is organised, proactive and committed to long‑term growth within our

Qualifications

• Previous experience as a Restaurant Manager within a premium, high‑volume restaurant.
• Outstanding leadership and people management skills.
• Genuine passion for hospitality and creating memorable guest experiences.
• Strong commercial awareness and operational expertise.
• Exceptional organisational skills and attention to detail.
• Calm, decisive and professional under pressure.
• Experience recruiting, mentoring and developing high‑performing teams.
• Commitment to excellence and a long‑term career.

Responsibilities

• Lead the daily operation of a busy, high‑volume restaurant.
• Recruit, train and develop front‑of‑house staff and manage the team.
• Mentor and support the management team while ensuring accountability.
• Drive guest experiences through outstanding service standards.
• Manage labour, productivity and operational performance.
• Oversee rostering, recruitment and team development.
• Maximise capacity and profitability while maintaining presentation and cleanliness.
• Collaborate with the Executive Chef and leadership to improve guest experience.

Skills

Leadership

People management

Hospitality

Commercial awareness

Operational expertise

Organisational skills

Attention to detail

Calm under pressure

Decision making

Team development

Tools

POS systems

Rostering software

Reservation systems

Job description

Balboa Italian is one of the Gold Coast's premier dining destinations, renowned for authentic Italian cuisine, exceptional hospitality and an energetic atmosphere. We've built our reputation on quality, consistency and creating memorable dining experiences.

Our restaurant is busy, vibrant and fast-paced, serving up to 400 guests each day while maintaining the highest standards across every aspect of the guest experience.

We're now searching for an exceptional Restaurant Manager to lead the next chapter of Balboa Italian.

Reporting to the Group General Manager, you'll have the autonomy to lead one of the Gold Coast's premier Italian restaurants while being supported by an experienced leadership team that values initiative, accountability and excellence.

This is a hands‑on leadership role for an experienced hospitality professional who is organised, driven and passionate about building exceptional teams and delivering outstanding service. If you're looking for a long‑term opportunity where you can genuinely make an impact within an established and respected hospitality group, we'd love to hear from you.

About the Role

As Restaurant Manager, you'll be responsible for the overall day-to-day operation of the restaurant, ensuring every service is executed to the highest standard while leading and developing a high‑performing team.

Your responsibilities will include:

Leading the daily operation of a busy, high-volume restaurant.

Recruiting, training and developing exceptional front‑of‑house staff.

Leading, mentoring and supporting your management team while ensuring accountability across all departments.

Driving exceptional guest experiences through outstanding service standards.

Managing labour, productivity and operational performance.

Overseeing rostering, recruitment and team development.

Ensuring the restaurant operates efficiently while maximising capacity and profitability.

Maintaining the highest standards of presentation, cleanliness and professionalism.

Working collaboratively with the Executive Chef and wider leadership team to continually improve the guest experience.

Strong experience with POS, rostering/timesheet management software, reservation and business management systems.

Ability to problem solve technical issues.

About You

We're looking for someone who brings:

Previous experience as a Restaurant Manager within a premium, high-volume restaurant.

Outstanding leadership and people management skills.

A genuine passion for hospitality and creating memorable guest experiences.

Strong commercial awareness and operational expertise.

Exceptional organisational skills and attention to detail.

The ability to remain calm, decisive and professional under pressure.

Experience recruiting, mentoring and developing high‑performing teams.

A proactive attitude with the confidence to make decisions and continually drive the business forward.

A commitment to excellence and a desire to build a long‑term career.

Why Join Balboa Italian?

Join one of the Gold Coast's most awarded Italian restaurants.

Be part of a respected and growing hospitality group.

Work alongside an experienced leadership team that genuinely values your ideas and contribution.

Lead a passionate team in a fast‑paced, dynamic environment.

Competitive salary package based on experience.

Genuine long‑term career opportunities.

Is This You?

This role isn't for someone looking to simply manage a roster. It's for a hospitality professional who thrives in a busy environment, enjoys building great teams, leads from the front and takes pride in delivering exceptional experiences every single day.

If you're passionate about hospitality, driven by high standards and excited by the opportunity to lead one of the Gold Coast's premier Italian restaurants, we'd love to hear from you.