Restaurant AI-Driven Platform Owner

KFC; Sydney; On-site; AUD 140,000 - 190,000; Full time

Benefits offered by this job

Flexible Fridays

Wellbeing leave

Career development programs

Mobile phone contributions

Home internet contributions

Salary continuance cover

Job summary

KFC Australia is seeking a Restaurant Infrastructure Platform Engineer to own and optimise our business-critical platforms across nearly 900 restaurants. You will lead reliability, governance and AI-enabled improvements while shaping platform roadmaps and support models.

You will collaborate with vendors and internal teams to deliver high-quality outcomes, drive operational maturity, and ensure technology remains reliable and scalable for restaurant performance and customer experience.

Qualifications

• 7+ years' experience in infrastructure, platform operations, service ownership or enterprise technology.
• Experience managing or supporting business-critical technology platforms.
• Strong knowledge across enterprise infrastructure: networking, cloud, endpoint management, virtualisation and identity services.
• Continuous improvement mindset with automation and AI experience.
• Strong stakeholder management skills to influence technical and business teams.
• Excellent analytical, troubleshooting and problem-solving skills.
• Experience working with technology vendors and managed service providers.
• A passion for building reliable, scalable technology that enables business success.

Responsibilities

• Own a portfolio of business-critical restaurant technology platforms, ensuring they remain reliable, scalable and ready to support our restaurants every day.
• Drive platform reliability, governance and continuous improvement initiatives.
• Partner with vendors and cross-functional technology teams to deliver high-quality outcomes.
• Leverage AI and automation to improve operational efficiency, knowledge management and service delivery.
• Define and evolve platform roadmaps, service standards and support models.
• Monitor platform performance and identify opportunities to improve resilience, observability and operational maturity.
• Support the successful transition of new technology into business-as-usual operations.
• Influence technology decisions that improve restaurant performance and customer experience.

Skills

Platform ownership

Automation & AI

Networking

Cloud

Vendor management

Stakeholder management

Troubleshooting

Job description

KFC Australia is seeking a Restaurant Infrastructure Platform Engineer to own and optimise our business-critical platforms across nearly 900 restaurants. You will lead reliability, governance and AI-enabled improvements while shaping platform roadmaps and support models.

You will collaborate with vendors and internal teams to deliver high-quality outcomes, drive operational maturity, and ensure technology remains reliable and scalable for restaurant performance and customer experience.