Restaurant & Café Operations Leader

Jubilant group Lty Ltd; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible scheduling

Staff events

Wellbeing initiatives

Staff discounts on dining

Job summary

Jubilant group Lty Ltd is seeking an experienced Restaurant / Café Manager to lead operations at our Broadbeach location. This full-time role requires overseeing daily operations, managing staff, and delivering exceptional dining experiences in a fast-paced hospitality environment.

You will supervise a team, recruit and train staff, manage inventory and budgets, and ensure compliance with health and safety regulations while achieving sales targets and delivering guest satisfaction.

Qualifications

• Proven supervision and team leadership in hospitality.
• Strong knowledge of food and beverage operations and cost control.
• Excellent customer service and complaint handling skills.
• Familiarity with POS systems and restaurant management software.
• Knowledge of health, safety and food hygiene regulations.
• Strong budgeting and sales-target achievement abilities.
• Excellent organizational and time management skills in a busy environment.
• Effective communication and collaboration with team and management.

Responsibilities

• Oversee daily restaurant/café operations and ensure smooth service and adherence to standards.
• Lead and mentor staff to maintain high service levels and a positive culture.
• Recruit, train and develop team members.
• Manage inventory, ordering and stock control to minimise waste and control costs.
• Monitor financial performance, budgets and sales targets.
• Ensure compliance with health, safety and food hygiene regulations.
• Handle customer complaints professionally and resolve issues.
• Coordinate with head office on policies and procedures.
• Schedule staff shifts and manage labour costs.
• Maintain cleanliness, presentation and ambiance of the establishment.
• Report KPIs to senior management.

Skills

Leadership

Staff supervision

Customer service

POS systems

Health & safety

Budgeting & cost control

Organisational skills

Communication

Tools

POS systems

Job description

Jubilant group Lty Ltd is seeking an experienced Restaurant / Café Manager to lead operations at our Broadbeach location. This full-time role requires overseeing daily operations, managing staff, and delivering exceptional dining experiences in a fast-paced hospitality environment.

You will supervise a team, recruit and train staff, manage inventory and budgets, and ensure compliance with health and safety regulations while achieving sales targets and delivering guest satisfaction.