Resourcing Coordinator

Crown Resorts; Perth; On-site; AUD 65,000 - 90,000; Full time

Job summary

Crown Resorts in Australia seeks a Resourcing Coordinator to produce daily shift rosters and duty sheets, ensuring optimal resource allocation and compliance with the Enterprise Agreement. You will use workforce planning systems to respond to changing conditions and support multiple departments on a rotating roster.

Candidates will have 1-2 years in workforce scheduling, strong Excel skills, and excellent customer service.

Qualifications

• 1-2 years experience in Workforce, Scheduling or Rostering.
• Strong Excel and MS Office skills.
• Excellent customer service and stakeholder engagement.
• Analytical and problem solving skills, with attention to detail.

Responsibilities

• Produce, publish and amend daily shift rosters and Duty Sheets to meet business unit requirements.
• Receive sick calls within WFP team hours of operation and update rosters accordingly.
• Analyse daily shift roster to identify efficiencies and shortfalls for labour management.
• First point of contact for team member queries regarding day of operations rostering via phone and email.
• Correct roster errors or violations highlighted by VR work rules before publishing daily rosters.
• Regular auditing and updating of data in VR against files and departmental information.

Skills

Customer service

Stakeholder engagement

Analytical skills

Attention to detail

Problem solving

Work under pressure

Tools

Excel

MS Office

Virtual Roster (VR)

Job description

Better begins here

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

The Resourcing Coordinator is responsible for utilising workforce planning systems to produce accurate and optimal Daily Shift Rosters and Duty Sheets for team members, ensuring efficient and cost-effective allocation of resources on a day-to-day basis.

The role must quickly respond to changing environments and ensure resources are allocated in compliance with the relevant Enterprise Agreement and in consideration of specific departmental requirements to deliver best-for-Crown outcomes.

Please note we have both permanent and fixed term opportunities available.

You will be required to work on a rotating roster and shifts can be anywhere between 6am - 10pm (Monday - Sunday).

Responsibilities include:

• Produce, publish and amend daily shift rosters and Duty Sheets to meet business unit requirements.
• Receive sick calls within WFP team hours of operation, ensure coverage as required and update rosters accordingly.
• Analyse daily shift roster to identify efficiencies and shortfalls to ensure best practice labour management.
• First point of contact for team member queries regarding day of operations rostering - triage, prioritise and action accordingly. This includes via phone and email.
• Correct roster errors or violations highlighted by VR work rules to ensure compliance prior to publishing daily rosters.
• Regular auditing and updating of data in VR against files and departmental information.

About you

You’ll bring the following:

• 1-2 years experience working within a Workforce, Scheduling or Rostering environment
• Strong Excel skills and efficient with MS Office
• Excellent customer service and stakeholder engagement
• Strong analytical and problem solving skills
• Excellent attention to detail and ability to work under pressure and meet tight deadlines
• Proficiency using Virtual Roster or similar rostering systems (advantageous but not essential)

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.