Crown PlaySafe Advisor

Crown Resorts; Sydney; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Fitted uniforms

Discounts at hotels/restaurants

Complimentary meals

Corporate partner discounts

Job summary

Crown Resorts in Sydney is seeking a full-time Crown PlaySafe Advisor to deliver Crown PlaySafe programs aimed at minimizing harm for guests. You'll be part of a dynamic team, responsible for operational management of the Crown PlaySafe Centre.

The ideal candidate will have excellent communication skills, experience in social services or gaming operations, and must be able to work a flexible schedule including weekends and public holidays.

Qualifications

• Social services and Gaming operations background is advantageous.
• Must be available for shifts over a 24/7 roster.

Responsibilities

• Implement Crown PlaySafe programs and services.
• Assist in managing customer operations of the Crown PlaySafe Centre.

Skills

Conflict management

Strong communication

Building rapport

Stakeholder relationships

Leadership and direction

Ability to present

Cultural competency

Integrity and confidentiality

Job description

Better begins here

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The Role

Crown Sydney is seeking a full-time Crown PlaySafe Advisor to join its distinguished and dynamic team. Reporting to the Crown PlaySafe Shift Manager the Crown PlaySafe Advisor is responsible for the implementation and delivery of Crown PlaySafe programs and services with the aim of minimising harm for guests and their families. Crown PlaySafe Advisors on duty assist with the management of the customer facing operation of the Crown PlaySafe Centre.

About You

• Must be available for shifts over a 24/7 roster including weekends and public holidays.
• Social services and Gaming operations background would be highly regarded.
• Additional language skills advantageous.
• Capable of establishing trust and building rapport with individuals from diverse cultures and backgrounds.
• Excellent conflict management skills.
• Strong communication skills both written and verbal.
• Confident in presenting complex concepts clearly and effectively.
• Ability to maintain a high level of integrity, sensitivity, and confidentiality.
• Skilled in developing and fostering stakeholder relationships.
• Provide leadership and direction to the department, ensuring compliance with Crown policies, Health and Safety requirements and relevant legislation.
• Ability to obtain Casino Special Employee Licence in NSW, Victoria and WA including a Working with Children Check.

What We Offer You

Contribute to the success of an award-winning team.

• Fitted uniforms provided and laundered by Crown.
• Generous discounts across all Crown hotels and restaurants Australia wide.
• Complimentary meals at our on-site staff restaurant.
• Access to discounts with our various corporate partners across travel, insurance, health & wellbeing, fashion, banking & finance, technology, parking.

Applicants must have full and unrestricted working rights in Australia to be considered for this role.

Applications close: Midnight 14 th September 2026

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.