Resort Shuttle Driver & Guest Concierge

Avani Cypress Lakes Resort; New South Wales; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Career Growth

Hotel Deals

Global Perks

Retail Discounts

Experiences

Insurance Benefits

Wellness Support

Job summary

Avani Cypress Lakes Resort in New South Wales is seeking a friendly, professional Shuttle Bus Driver to join our team on a casual basis. The role combines guest transport with concierge-style service, ensuring guests enjoy a seamless experience throughout their stay on the resort shuttle service.

You will provide regular pick-ups and drop-offs across the property, support the Front Office with enquiries and luggage assistance, and share local recommendations.

Qualifications

• A genuine passion for customer service and hospitality.
• Excellent communication and interpersonal skills.
• Strong time management and organisational skills.
• Ability to work independently while remaining part of a wider team.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.

Responsibilities

• Operate the resort shuttle service safely and efficiently, ensuring guests are collected and dropped off on schedule.
• Welcome guests in a friendly and professional manner.
• Assist with luggage handling, transport and storage.
• Provide information about the resort, local attractions and the Hunter Valley region.
• Complete daily vehicle safety checks and maintain vehicle cleanliness and presentation.
• Communicate guest movements, special requests and VIP arrivals with relevant departments.
• Support Front Office and Concierge operations between shuttle services.
• Assist with guest enquiries and help resolve issues in a professional manner.
• Maintain high standards of personal presentation and customer service.

Skills

Customer service

Communication skills

Time management

Independent worker

Flexible schedule

Hospitality experience

Friendly presentation

Job description

Avani Cypress Lakes Resort in New South Wales is seeking a friendly, professional Shuttle Bus Driver to join our team on a casual basis. The role combines guest transport with concierge-style service, ensuring guests enjoy a seamless experience throughout their stay on the resort shuttle service.

You will provide regular pick-ups and drop-offs across the property, support the Front Office with enquiries and luggage assistance, and share local recommendations.