Guest Experience Shuttle Driver (Casual)

Minor International; Pokolbin; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Avani Cypress Lakes Resort, part of Minor Hotels, seeks a friendly Shuttle Bus Driver to join on a casual basis. You will operate the resort shuttle and provide concierge-style service to guests, ensuring a seamless experience during their stay.

As the first and last point of contact, you will welcome guests, assist with luggage, offer local recommendations, and support Front Office between shuttle runs. A current Australian driver’s licence and a passion for hospitality are essential.

Qualifications

• A current and unrestricted Australian Driver's Licence.
• A genuine passion for customer service and hospitality.
• Excellent communication and interpersonal skills.
• A friendly, professional and well-presented approach.
• Strong time management and organisational skills.
• Ability to work independently while remaining part of a wider team.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.
• Previous experience in hospitality, transport, concierge or customer service is highly regarded.

Responsibilities

• Operate the resort shuttle service safely and on schedule.
• Welcome guests in a friendly and professional manner.
• Assist with luggage handling, transport and storage.
• Provide information about the resort, local attractions and Hunter Valley region.
• Complete daily vehicle safety checks and maintain shuttle cleanliness and presentation.
• Communicate guest movements and VIP arrivals with relevant departments.
• Support Front Office and Concierge operations between shuttle services.
• Assist with guest enquiries and resolve issues professionally.
• Maintain high standards of personal presentation and customer service.

Skills

Customer service

Communication

Interpersonal skills

Time management

Independent

Team player

Roster flexibility

Hospitality experience

Transport knowledge

Concierge service

Job description

Avani Cypress Lakes Resort, part of Minor Hotels, seeks a friendly Shuttle Bus Driver to join on a casual basis. You will operate the resort shuttle and provide concierge-style service to guests, ensuring a seamless experience during their stay.

As the first and last point of contact, you will welcome guests, assist with luggage, offer local recommendations, and support Front Office between shuttle runs. A current Australian driver’s licence and a passion for hospitality are essential.