Guest-Experience Shuttle Driver & Concierge (Casual)

Avani; Cessnock; On-site; AUD 30,000 - 47,000; Part time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Wellness Boost

Job summary

Avani Cypress Lakes Resort is seeking a friendly Shuttle Bus Driver on a casual basis to transport guests and assist with concierge-style needs across the property. You will be first and last contact for many guests, driving safely and presenting professionally while helping with luggage and local information.

Join our team to contribute to memorable guest experiences, support Front Office and Concierge teams, and maintain high presentation standards during all shuttle shifts across a 7-day

Qualifications

• A current and unrestricted Australian Driver's Licence.
• A genuine passion for customer service and hospitality.
• Excellent communication and interpersonal skills.
• A friendly, professional and well-presented approach.
• Strong time management and organisational skills.
• The ability to work independently while remaining part of a wider team.
• Flexibility to work across a 7-day rotating roster, including weekends and public holidays.
• Previous experience in hospitality, transport, concierge or customer service will be highly regarded.

Responsibilities

• Operating the resort shuttle service safely and efficiently, ensuring guests are collected and dropped off on schedule.
• Welcoming guests in a friendly and professional manner.
• Assisting with luggage handling, transport and storage.
• Providing information about the resort, local attractions and the Hunter Valley region.
• Completing daily vehicle safety checks and maintaining the cleanliness and presentation of the shuttle.
• Communicating guest movements, special requests and VIP arrivals with relevant departments.
• Supporting Front Office and Concierge operations between shuttle services.
• Assisting with guest enquiries and helping resolve issues in a professional manner.
• Maintaining high standards of personal presentation and customer service.

Skills

Customer service

Hospitality

Communication

Job description

Avani Cypress Lakes Resort is seeking a friendly Shuttle Bus Driver on a casual basis to transport guests and assist with concierge-style needs across the property. You will be first and last contact for many guests, driving safely and presenting professionally while helping with luggage and local information.

Join our team to contribute to memorable guest experiences, support Front Office and Concierge teams, and maintain high presentation standards during all shuttle shifts across a 7-day