Resort Poolside Bar Manager - Lead Service, Training & SOPs

Cairns Colonial Club; Cairns Regional; On-site; AUD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive hourly rate

Job summary

Cairns Colonial Club Resort in Cairns, Australia is seeking an experienced Restaurant Manager for Thirsty Flamingo Poolside Bar and Cafe. This permanent full-time role requires RSA and proven leadership, overseeing a team of Food & Beverage attendants, and delivering high standard service across breakfast, lunch and dinner shifts, including weekends with no split shifts.

You will implement SOPs, train staff, manage rosters and attendance, and ensure cocktails and coffee are prepared to a premium

Qualifications

• Experience as Team Leader/Supervisor in a hotel/resort environment.
• RSA certification is required.
• Ability to lead by example and oversee F&B attendants.
• Strong customer service orientation and passion for guest satisfaction.
• Excellent organisational and time management skills.
• Able to work autonomously in a fast-paced environment.
• Ability to implement and maintain SOPs in service.
• Proven ability to conduct staff training and mentoring.
• Experience with rosters, attendance, timekeeping and leave management.
• Knowledge of cocktails and coffee preparation.

Responsibilities

• Oversee poolside bar and cafe service on shifts.
• Lead and develop the Food & Beverage team on duty.
• Ensure SOPs and service standards are maintained.
• Schedule rosters and monitor attendance and leave.
• Train staff on service techniques and multiskilling.
• Deliver outstanding guest service in a fast-paced environment.

Skills

Team leadership

RSA

Customer service

Food & beverage service

Time management

Cocktails

Coffee

Staff training

SOP implementation

Job description

Cairns Colonial Club Resort in Cairns, Australia is seeking an experienced Restaurant Manager for Thirsty Flamingo Poolside Bar and Cafe. This permanent full-time role requires RSA and proven leadership, overseeing a team of Food & Beverage attendants, and delivering high standard service across breakfast, lunch and dinner shifts, including weekends with no split shifts.

You will implement SOPs, train staff, manage rosters and attendance, and ensure cocktails and coffee are prepared to a premium