Resort Houseperson

Mercure Hotels; Gold Coast City; On-site; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Complimentary lunch

Free on-site parking

Generous discounts on accommodation &飲

Family & Friends discounts on stay and

Complimentary resort night stay or 50%

Wellbeing and local connection focus

Job summary

Mercure Resort on the Gold Coast is seeking a proactive Houseperson to support daily housekeeping operations. You will complete checklists, respond to guest requests, and help maintain pristine resort areas across multiple blocks.

Ideal candidates are energetic, with housekeeping experience, strong communication, and a team-oriented mindset. This role offers on-site work with shift flexibility across seven days.

Qualifications

• Availability to work 30 hours per week across a variety of shifts Monday - Sunday
• Able to safely drive a golf buggy (training provided)
• Experience as a house-person or housekeeper with inventory responsibilities
• Excellent communication and teamwork abilities
• Physical fitness and ability to lift up to 10kg

Responsibilities

• Complete a daily Houseperson checklist and respond to guest requests
• Ensure all resort areas are maintained and cleaned to a high standard
• Communicate with clarity and care with guests and your team
• Work collaboratively with all teams and departments
• Keep a well-stocked inventory of amenities and housekeeping equipment
• Coordinate with housekeeping and front office to fulfill requests
• Maintain high cleanliness standards in guest rooms and housekeeping areas

Skills

High energy and efficiency

Housekeeping/inventory experience

Good communication skills

Teamwork mindset

Physical fitness

Attention to detail

Guest hospitality mindset

Job description

Company Description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 seperate blocks, and tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Job Description

What you'll be doing:

• Complete a daily Houseperson checklist and respond to guest requests
• Ensure that all areas of the resort are maintained and cleaned to a high standard
• Communicate with clarity and care, with guests and your team
• Work collaboratively with all teams and departments
• Keep a well-stocked inventory of all amenities and housekeeping equipment
• Work together with housekeeping and front office to ensure all requests are fulfilled
• Maintain a high standard of cleanliness in all guest rooms and housekeeping areas

Qualifications

What you will bring to the role:

• High-energy and efficiency at completing a housekeeping tasks
• Experience as a house-person or housekeeper with inventory responsibilities
• Availability to work 30 hours per week across a variety of shifts Monday - Sunday
• Able to safely drive a golf buggy vehicle (highly regarded, training will be provided)
• Good Communication skills
• A positive teamwork mindset
• Physical fitness is essential & Able to comfortably lift 10kg
• Exceptional attention to detail & organisation skills
• Commitment to delivering heartfelt hospitality experiences to guests

Additional Information

What is in it for you?

Join a beautiful resort nestled beside a golf course, near the Gold Coast hinterland, with a welcoming culture.

• Complimentary lunch each day, produced by our resort chefs
• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Family & Friends Discounts on accommodation, services and events
• Complimentary resort night stay or dining voucher on your annual anniversary
• Represent a resort centered around wellbeing, local connection and authenticity

Our Commitment To Diversity & Inclusion

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.