Resort Houseperson

Accor; Gold Coast City; On-site; AUD 34,000 - 41,000; Full time

Benefits offered by this job

Complimentary lunch

Free on-site car parking

Discounts on Accor hotels

Family & Friends Discounts

Anniversary night stay or dining

Job summary

Mercure Resort on the Gold Coast is seeking a dedicated Houseperson to support daily housekeeping operations across a lush, multi-block property. You will assist with cleaning, inventory, and guest requests, contributing to a welcoming, well-maintained environment for guests.

The role requires 30 hours per week across shifts, with training provided for golf buggy operation. You will join a team focused on heartfelt hospitality and guest satisfaction within an acclaimed Accor resort family.

Qualifications

• High-energy and efficiency at completing housekeeping tasks.
• Experience as a house-person or housekeeper with inventory responsibilities.
• Availability to work 30 hours per week across a variety of shifts Monday - Sunday.
• Able to safely drive a golf buggy vehicle (training will be provided).
• Good communication skills.
• A positive teamwork mindset.
• Physical fitness is essential & able to comfortably lift 10kg.
• Exceptional attention to detail & organisation skills.
• Commitment to delivering heartfelt hospitality experiences to guests.

Responsibilities

• Complete a daily Houseperson checklist and respond to guest requests.
• Ensure that all areas of the resort are maintained and cleaned to a high standard.
• Communicate with clarity and care, with guests and your team.
• Work collaboratively with all teams and departments.
• Keep a well-stocked inventory of all amenities and housekeeping equipment.
• Work together with housekeeping and front office to ensure all requests are fulfilled.
• Maintain a high standard of cleanliness in all guest rooms and housekeeping areas.

Skills

High-energy

Housekeeping experience

Inventory responsibilities

30 hours/week availability

Golf buggy driving

Good communication

Teamwork mindset

Physical fitness

Attention to detail

Job description

Mercure Resort is located between the lush Hinterland and beautiful beaches of the Gold Coast. Featuring 292 rooms across 9 separate blocks, and tropical gardens, sparkling pools, and a wellness philosophy to slow down, stay well and discover local.

With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take can have a positive and memorable impact on the experience of our guests, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

What you’ll be doing:

• Complete a daily Houseperson checklist and respond to guest requests
• Ensure that all areas of the resort are maintained and cleaned to a high standard
• Communicate with clarity and care, with guests and your team
• Work collaboratively with all teams and departments
• Keep a well-stocked inventory of all amenities and housekeeping equipment
• Work together with housekeeping and front office to ensure all requests are fulfilled
• Maintain a high standard of cleanliness in all guest rooms and housekeeping areas

What you will bring to the role:

• High-energy and efficiency at completing a housekeeping tasks
• Experience as a house-person or housekeeper with inventory responsibilities
• Availability to work 30 hours per week across a variety of shifts Monday - Sunday
• Able to safely drive a golf buggy vehicle (highly regarded, training will be provided)
• Good Communication skills
• A positive teamwork mindset
• Physical fitness is essential & Able to comfortably lift 10kg
• Exceptional attention to detail & organisation skills
• Commitment to delivering heartfelt hospitality experiences to guests

What is in it for you?

Join a beautiful resort nestled beside a golf course, near the Gold Coast hinterland, with a welcoming culture.

• Complimentary lunch each day, produced by our resort chefs
• Free on-site car parking
• Generous Discounts on accommodation and dining across Accor Hotels globally
• Family & Friends Discounts on accommodation, services and events
• Complimentary resort night stay or dining voucher on your annual anniversary
• Represent a resort centered around wellbeing, local connection and authenticity

Our commitment to Diversity & Inclusion:

We are an inclusive company and believe all candidates and employees should feel welcome being their authentic self at work. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, please feel welcome to let us know.