Night Manager

A.P.V.C. Limited ACN 093 228 141; Manly; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development funding

Discounted hotel stays

Subsidised private health cover

Job summary

Travel + Leisure Co. in Manly, NSW, seeks a hands-on Front Office Supervisor to manage after-hours operations across resort and reception, ensuring smooth guest experiences.

You will oversee overnight front desk, guest check-ins/outs, and handle phone inquiries with professional accuracy while upholding security and safety standards. We value genuine passion for guest service, reliable teamwork, and immaculate presentation.

Qualifications

• Experience in hotel operations or front office supervisory role.
• Strong customer service orientation and communication skills.
• Flexible, alert, and able to handle after-hours duties.

Responsibilities

• Overnight front desk operations and guest handling.
• Assist arrivals, departures and phone inquiries with accuracy.
• Maintain front desk procedures and secure cash handling.
• Conduct daily hotel audits of revenue and payments.
• Ensure security and safety of guests and premises.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Hospitality knowledge

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

How You’ll Shine

Joining a dynamic, vibrant and customer focused team you will provide and maintain a high standard of service while ensuring that our customers are satisfied with their experience.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

• Professional development funding
• Discounted hotel stays across Australia, Fiji, New Zealand
• Subsidised private health cover*

Responsibilities

To actively contribute to the global company vision to put the world on vacation by taking responsibility of all after hour operations for Resort and Reception, including security patrols, public area cleaning, front office tasks and after hour owner requests.

Responsibilities include but are not limited to:

• Overnight operations of the front desk
• Provide customer service for guest arrivals, departures and phone enquiries
• Ensure professionalism and accuracy with information and billing during arrival and departure
• Public area cleaning and after hour owner requests
• Follow procedures for cash and security on front desk
• Conducting daily hotel audit including balance of revenue and payments from all hotel outlets
• Reception duties including check-in, check-out.
• Maintaining hotel security and safety

What You'll Bring

• Previous experience in hotel operations, front office, or a similar supervisory role
• Genuine passion for customer service
• Excellent communicator with strong interpersonal skills
• Enthusiastic, self-motivated and positive individual
• Immaculate presentation and professional grooming standards
• Flexibility to work on a rotating roster, including weekends and public holidays

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.