Resort Front Office Lead | Guest Experience

G'day Group; Wilpena Pound; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free accommodation

Meals provided

Discounts on stays

Employee assistance program

Job summary

G'day Group's Wilpena Resort in the Flinders Ranges is seeking a Front Office Supervisor to lead the daily operations of the front desk and bookings team. You will oversee guest arrivals/departures, and work with housekeeping to ensure rooms are ready while delivering an outstanding guest experience.

You'll develop your team, maintain excellent guest service, and coordinate with other departments to ensure smooth operations at this iconic resort.

Qualifications

• Previous experience in a resort front office management role.
• Experience leading and developing teams.
• Exceptional interpersonal and communication skills.
• Highly motivated and collaborative team player.
• Superior organisational and time management skills.
• Proficient experience in RMS.

Responsibilities

• Supervise and coordinate the daily activities of the front office team.
• Support and develop the front office team, fostering a positive team culture
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Provide an exceptional guest experience
• Process guest arrivals and departures
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Operate a roster over a 7 day period

Skills

Front office management

Team leadership

Guest service

Interpersonal communication

Organisational skills

Tools

RMS

Job description

G'day Group's Wilpena Resort in the Flinders Ranges is seeking a Front Office Supervisor to lead the daily operations of the front desk and bookings team. You will oversee guest arrivals/departures, and work with housekeeping to ensure rooms are ready while delivering an outstanding guest experience.

You'll develop your team, maintain excellent guest service, and coordinate with other departments to ensure smooth operations at this iconic resort.