Front Office Manager - Wilpena

G'day Group; Wilpena Pound; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Free accommodation

Meals provided

Discounts on stays

Employee assistance program

Job summary

G'day Group's Wilpena Resort in the Flinders Ranges is seeking a Front Office Supervisor to lead the daily operations of the front desk and bookings team. You will oversee guest arrivals/departures, and work with housekeeping to ensure rooms are ready while delivering an outstanding guest experience.

You'll develop your team, maintain excellent guest service, and coordinate with other departments to ensure smooth operations at this iconic resort.

Qualifications

• Previous experience in a resort front office management role.
• Experience leading and developing teams.
• Exceptional interpersonal and communication skills.
• Highly motivated and collaborative team player.
• Superior organisational and time management skills.
• Proficient experience in RMS.

Responsibilities

• Supervise and coordinate the daily activities of the front office team.
• Support and develop the front office team, fostering a positive team culture
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Provide an exceptional guest experience
• Process guest arrivals and departures
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Operate a roster over a 7 day period

Skills

Front office management

Team leadership

Guest service

Interpersonal communication

Organisational skills

Tools

RMS

Job description

About Us

G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.

Discovery Resorts - Wilpena, the gateway to the breathtaking Flinders Ranges, 430 kilometers north of Adelaide. Experience the beauty of the 800 million-year-old natural amphitheatre of Wilpena Pound and share in unforgettable adventures like scenic flights, 4WD tours, mountain biking, bushwalking, and Aboriginal cultural experiences. As the only accommodation in the Ikara-Flinders Ranges National Park, our resort offers a variety of stunning options, from glamping tents to modern resort rooms and campsites. Enjoy delicious local cuisine, exceptional stargazing, and become part of a team that immerses visitors in Australia's stunning landscapes!

We strongly encourage applications from Aboriginal and Torres Strait Islander peoples. Wilpena Resort recognises their commitment to traditional owners of the land in which we operate, and therefore, encourage applications from Adnyamathanha peoples.

About the Role

• Supervise and coordinate the daily activities of the front office team.
• Support and develop the front office team, fostering a positive team culture
• Collaborate with other departments to ensure smooth operations and guest satisfaction.
• Provide an exceptional guest experience
• Process guest arrivals and departures
• Accurately using the park booking system to make reservations and manage accounts
• Coordinate with the Housekeeping team to track readiness of accommodation
• Supply guests information regarding property and local areas of interest
• Completing the day-to-day office administration
• Operate a roster over a 7 day period

About you

To be successful in this role you will have:

• Previous experience in a resort front office management role
• Experience leading and developing teams
• Exceptional interpersonal and communication skills
• Highly motivated and able to work collaboratively within a team
• Superior organisational and time management skills
• Proficient experience in RMS
• Previous experience working remotely advantageous

Why work for us

• Competitive salary
• FREE accommodation and meals
• Lead a fun, talented team in this stunning location
• Discounted accommodation at over 300 G'day Group holiday parks nationally.
• Discounts with our G'day Rewards Partners
• Service recognition awards
• Access to Employee Assistance Program
• Internal promotions and opportunities

Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state may be required.

At Wilpena Resort we recognise that we are strengthened by our partnership with Aboriginal and Torres Strait Islander peoples, specifically, with the traditional owners of the land in which we operate. The filling of this position is intended to constitute a special/equal opportunity measure under section 8(1) of the Racial Discrimination Act 1975 (Cth) and section 65 of the Equal Opportunity Act 1984 (SA).

The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.