Home Support Officer

Uniting; Taralga; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging up to $18,550 for NFP

Rewards program with exclusive perks

Fitness Passport

Inclusive, supportive workplace

Career growth opportunities

Additional leave purchase option

Job summary

Uniting NSW.ACT is seeking a Home Support Officer to own rostering and payroll support for our residential aged care service. You will work with the Service Manager to ensure roster accuracy, analyse workforce data, and provide timely reporting to inform decisions.

You will support staff, residents and families through confidential rostering practices, contributing to a person-centred approach and an inclusive workspace.

Qualifications

• Certificate III in Business Administration or Customer Service or equivalent rostering experience.
• Strong rostering and payroll support experience.
• Proficient with CRM, rostering software and Work Smart Dynamics.
• Excellent communication and customer service skills.
• Strong attention to detail and multitasking ability.
• Well-developed organisational and time management skills.
• Advanced proficiency in Microsoft Outlook, Teams and Office.

Responsibilities

• Manage day-to-day rostering for staff, including updates and compliance.
• Prepare and maintain roster reports and support payroll processes.
• Collaborate with the Workforce Coordinator to keep rosters current and accessible.
• Respond to internal and external enquiries from staff and residents’ families.
• Organise meetings and training sessions, and take minutes as required.
• Process invoices accurately and promptly.
• Maintain confidentiality and compliance with policies and legislation.
• Communicate effectively with people from diverse backgrounds.

Skills

Communication skills

Customer service

Time management

Multitasking

Organisational skills

Education

Certificate III in Business Administration or Customer Service

Tools

CRM

Rostering software

Work Smart Dynamics

Job description

• Full-time, Fixed-term contract until July 2027.
• Supportive, inclusive workspace suited for an experience Roster Scheuduler.

About the Role

As our Home Support Officer, you’ll play a vital role in keeping our residential aged care service running smoothly and efficiently. Working closely with the Service Manager you’ll take ownership of rostering, workforce admin administration and payroll support, helping to ensure our teams are in there to deliver exceptional care.

You’ll be responsible for developing and maintaining accurate, compliant and accessible rosters, while analysing workforce data and providing timely reporting on key rostering metrics to support informed decision-making.

You will contribute to Uniting’s person-centred approach by supporting staff, residents, and families through efficient, professional and confidential rostering practices.

Role Responsibilities

• Manage day-to-day rostering for staff. Including updates, changes and compliance.
• Prepare and maintain roster reports and support payroll processes
• Collaborate with the Workforce Coordinator to ensure rosters are current and accessible.
• Respond to internal and external enquiries, including staff and residents’ families.
• Organise meetings, training sessions and take minutes as required.
• Process invoices accurately and in a timely manner.
• Ensure confidentiality, privacy and compliance with Uniting policies and legislation.
• Communicate effectively with people from diverse backgrounds.

Qualifications

Typically, this role requires a Certificate III in Business Administration, Customer Service or equivalent rostering experience as well as:

• Prior rostering experience within a similar industry or with transferrable skills are required.
• Strong experience supporting payroll and workforce reporting.
• Strong computer skills with systems such as CRM, rostering software, and Work Smart Dynamics.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Well-developed organisational and time management skills.
• Advanced proficiency in Microsoft Outlook, Teams, and Office suite.
• Ability to problem-solve, negotiate, and manage competing priorities.

What we offer you

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Access to Fitness Passport – Live your best life.
• A supportive, inclusive, and collaborative work environment.
• A commitment to offer opportunities to grow your career.
• Purchase of additional leave.

Who is Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice. Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Curious about working at Uniting? Click the link to see how you can support residents to live their day their way
A Day In The Life with Uniting Aged Care

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.

We encourage applications from people who identify as a part of the Australian Aboriginal and/or Torres Strait Islander Community.

What to expect
Please know that employment with Uniting will require a National Police Check, and Reference Checks.