Residential Support Supervisor

Civitas Services Pty Ltd; Caloundra; On-site; AUD 34,000 - 44,000; Part time

Job summary

Caloundra House on the Sunshine Coast is seeking a casual resident support worker to help maintain a safe, supportive living environment for residents with varying needs. You will work predominantly sleepover shifts and support daily living activities with dignity and compassion.

Based at Caloundra House, duties include welfare checks, meals, medication administration, accurate notes, and maintaining cleanliness and safety.

Qualifications

• Experience in a fast-paced environment such as hospitality, retail, customer service or community services.
• Strong communication and interpersonal skills.
• Patient, respectful and non-judgemental approach to people from diverse backgrounds.
• Ability to stay calm, follow procedures and respond when situations change.
• Willingness to learn about mental health, resident wellbeing and supported accommodation.

Responsibilities

• Conduct resident welfare checks and respond to support needs.
• Prepare and organise meals for residents.
• Administer medication in accordance with training and procedures.
• Record progress notes and handover information.
• Respond to emergencies following established procedures.
• Assist residents with daily needs while promoting independence and wellbeing.
• Maintain cleanliness, hygiene and safety throughout the facility.

Skills

Communication skills

Interpersonal skills

Calm under pressure

Willingness to learn

Job description

About the role

Based at Caloundra House, a Level III supported accommodation facility on the Sunshine Coast, this casual role involves supporting residents with varying needs, including mental health and psychosocial support needs.

You’ll help maintain a safe, stable and supportive living environment where residents are treated with dignity, respect and compassion.

Your responsibilities will include:

• Conducting resident welfare checks and responding to support needs.
• Preparing and organising meals for residents.
• Administering medication in accordance with your training, authorisation and relevant procedures.
• Recording accurate progress notes and handover information.
• Responding calmly to challenging situations and emergencies, following established procedures.
• Assisting residents with daily needs while promoting independence and wellbeing.
• Maintaining cleanliness, hygiene and safety throughout the facility.

This role suits someone who enjoys working with people, can stay calm under pressure and is comfortable balancing resident support with day-to-day household responsibilities.

About you

We’re looking for someone with the right attitude, sound judgement and a genuine willingness to learn.

• Experience in a fast-paced environment, such as hospitality, retail, customer service or community services.
• Previous experience in mental health or disability support is an advantage, but not essential.
• Strong communication and interpersonal skills.
• A patient, respectful and non-judgemental approach to people from diverse backgrounds.
• The ability to remain calm, follow procedures and respond appropriately when situations change.
• A willingness to learn about mental health, resident wellbeing and supported accommodation.
• Availability to work predominantly sleepover shifts, including the flexibility required for a casual roster.
• A current First Aid and CPR certificate, or willingness and ability to obtain one.
• A current National Police Check and/or NDIS Worker Screening Clearance (Yellow Card), as applicable, or willingness and ability to obtain the required checks.

About us

Caloundra House is a Level III supported accommodation facility providing a safe, stable and inclusive environment for people with varying support needs.

Our focus is on promoting independence, choice, dignity and a sense of belonging, while helping residents enjoy a more fulfilling everyday life.

Ready to make a difference? If you’re looking for more than just a job and want to develop a career supporting people in the mental health sector, we’d love to hear from you.