Residential Support Supervisor

Supported Care; Caloundra; On-site; AUD 39,000 - 47,000; Part time

Benefits offered by this job

Sleepover shifts with additional_allow

Training and ongoing development

Online Learning Academy with 80+ e‑mod

Job summary

Supported Care is seeking compassionate staff for a casual role at Caloundra House, Sunshine Coast. You will support residents with varying needs, helping maintain a safe, respectful living environment and assisting with meals, welfare checks, and daily tasks, including medication administration under training.

Sleepover shifts are available with flexible rosters to suit your lifestyle. Training and development opportunities are provided to grow with the team.

Qualifications

• Experience in fast-paced environments is beneficial.
• Mental health or disability support experience is an advantage.
• Willingness to learn and adapt to resident needs.
• Availability for sleepover shifts and casual rosters.
• Current First Aid/CPR certificate and relevant checks.

Responsibilities

• Conduct resident welfare checks and respond to support needs.
• Prepare and organise meals for residents.
• Administer medications per training and procedures.
• Record progress notes and handover information accurately.
• Respond calmly to emergencies following established procedures.
• Assist residents with daily needs and promote independence.
• Maintain cleanliness, hygiene and safety throughout the facility.

Skills

Strong communication

Interpersonal skills

Empathy

Calm under pressure

Education

First Aid & CPR certification

National Police Check / NDIS Worker Screening Clearance

Job description

Work with a team that cares as much about you as we do about our clients.

At Supported Care, we believe that exceptional care starts with an exceptional team. If you're passionate about making a difference in people's lives and want to work in a supportive, rewarding environment, we'd love to hear from you.

Why Join Supported Care ?

We're not just another disability service provider—we're a team that values and invests in the people who make what we do possible. Here's why you'll love working with us:

A Great Team Culture

Enjoy a workplace where collaboration, respect, and positivity are at the heart of everything we do. We celebrate team bonding and believe that a happy team creates happy clients.

We are proud to provide our staff with industry leading Employee Assistance Program. Accessible 24 hours a day, 365 days a year, this service is available to provide confidential counselling support, supporting staff mental health and wellbeing with a holistic approach at no cost to staff.

Responsive and Experienced Managers

Work with managers who listen, support, and value your input. Our flat leadership structure ensures your voice is heard, and your ideas matter.

All of our senior leaders at Supported Care began as Support Workers, and are regularly on site to listen and understand your concerns.

Opportunities for Advancement

Whether you're starting as a support worker or joining in a specialist role, we offer pathways for growth and professional development. Your career goals are important to us.

Greater than 3 out of 4 of Supported Care’s Senior Leaders started as Support Workers with Supported Care. Every new role is always advertised internally first, and we are proud of our internal development and mentorship pathways.

We understand the importance of work-life balance and offer flexible rosters to suit your lifestyle.

Our shifts include day shifts, weekend shifts, and overnight sleepover shifts; to suit your lifestyle. We have work available various settings:

• In a shared working environment, at locations where you can work alongside and collaborate with other Support Workers and receive support from onsite senior leaders.
• In a community environment, where you can support customers to live their best lives and gain greater independence.

Training and Support

Gain access to ongoing training, mentorship, and professional development opportunities, so you're always growing and improving.

At Supported Care, we are committed to supporting the ongoing professional development of our workforce.

We are very pleased to host our own online specialised Learning Academy, in which staff can access 80+ e-learning modules on demand, specialised to the clients we support.

Further, we run internal Training Workshops, delivered by a dedicated Training and Development Manager, in which staff are paid to attend specialised workshops that have been crafted to equip our workforce with the specialised skills they need to support our clients to live their best lives.

Make a Real Difference

Be part of a team that empowers individuals to live their best lives. The work you do will directly improve the lives of others.

What We’re Looking For

We’re seeking individuals who are passionate, empathetic, and committed to making a positive impact. If you have a background in disability services, health, or just a genuine desire to help others, you might be a great fit for our team.

• Mental Health
• QLD Other
• Contract

• Sleepover shifts with additional allowance
• Training and ongoing development provided

About the role

Based at Caloundra House, a Level III supported accommodation facility on the Sunshine Coast, this casual role involves supporting residents with varying needs, including mental health and psychosocial support needs.

You'll help maintain a safe, stable and supportive living environment where residents are treated with dignity, respect and compassion.

Your responsibilities will include:

• Conducting resident welfare checks and responding to support needs.
• Preparing and organising meals for residents.
• Administering medication in accordance with your training, authorisation and relevant procedures.
• Recording accurate progress notes and handover information.
• Responding calmly to challenging situations and emergencies, following established procedures.
• Assisting residents with daily needs while promoting independence and wellbeing.
• Maintaining cleanliness, hygiene and safety throughout the facility.

This role suits someone who enjoys working with people, can stay calm under pressure and is comfortable balancing resident support with day-to-day household responsibilities.

About you

We're looking for someone with the right attitude, sound judgement and a genuine willingness to learn.

You'll ideally have:

• Experience in a fast-paced environment, such as hospitality, retail, customer service or community services.
• Previous experience in mental health or disability support is an advantage, but not essential.
• Strong communication and interpersonal skills.
• A patient, respectful and non-judgemental approach to people from diverse backgrounds.
• The ability to remain calm, follow procedures and respond appropriately when situations change.
• A willingness to learn about mental health, resident wellbeing and supported accommodation.
• Availability to work predominantly sleepover shifts, including the flexibility required for a casual roster.
• A current First Aid an CPR certificate, or willingness and ability to obtain one.
• A current National Police Check and/or NDIS Worker Screening Clearance (Yellow Card), as applicable, or willingness and ability to obtain the required checks.

About us

Caloundra House is a Level III supported accommodation facility providing a safe, stable and inclusive environment for people with varying support needs.

Our focus is on promoting independence, choice, dignity and a sense of belonging, while helping residents enjoy a more fulfilling everyday life.

Ready to make a difference? If you're looking for more than just a job and want to develop a career supporting people in the mental health sector, we'd love to hear from you.

While experience is always valued, what matters most to us is your attitude and commitment to providing high-quality support. To thrive in our team, you'll need:

• A strong work ethic and reliability.
• Empathy, respect, and understanding for clients.
• A willingness to learn and grow.
• Relevant checks or the ability to obtain them (eg Yellow Card and First aid / CPR).