House Manager - Caloundra House

Civitas Group; Sunshine Coast Regional; On-site; AUD 90,000 - 110,000; Full time

Job summary

Caloundra House on the Sunshine Coast is seeking a House Manager to lead a Level III residential supported accommodation facility, housing up to 30 residents. This full-time role runs Monday to Friday and involves overseeing operations, compliance, and resident wellbeing.

You will manage budgets, recruitment, governance, and stakeholder engagement, while promoting a compassionate, person-centred culture and ensuring high-quality service delivery.

Qualifications

• Experience leading staff in residential or supported accommodation, disability, aged care or community services.
• Sound understanding of compliance, risk, audits and quality systems in regulated care.
• Proven ability to manage budgets, procurement, occupancy and financial administration.
• Excellent communication and stakeholder engagement skills.
• Compassionate and respectful approach to diverse resident needs.
• Strong problem-solving abilities and ability to work autonomously.
• Ability to manage competing priorities in a dynamic environment.

Responsibilities

• Lead daily operations, presentation, maintenance and security of the facility.
• Ensure compliance with legislative, regulatory and organisational requirements.
• Drive continuous improvement, audits and quality assurance activities.
• Support and monitor resident wellbeing, personal care, daily living activities and medication management.
• Coordinate external support services and liaise with support workers, families and stakeholders.
• Manage resident records, reporting systems, administration and procurement.
• Oversee occupancy levels, resident payments and financial administration.
• Lead recruitment, rostering, supervision, coaching and performance management of staff.
• Foster a positive, accountable, person-centred team culture.
• Participate in emergency response and on-call duties as required.

Skills

People leadership

Recruitment

Rostering

Coaching

Performance management

Communication

Stakeholder engagement

Problem solving

Autonomy

Prioritisation

Job description

About the Role

As House Manager, you will be responsible for a fully accredited Level III residential supported accommodation facility, housing up to 30 residents with varying needs and levels of support requirements. This is a full-time permanent position from Monday to Friday.

Working closely with the Operations Manager and wider leadership team, you will:

• Lead the daily operations, presentation, maintenance, and security of the facility.
• Ensure compliance with legislative, regulatory, and organisational requirements.
• Drive continuous improvement, audits, and quality assurance activities.
• Support and monitor resident wellbeing, personal care, daily living activities, and medication management processes.
• Coordinate external support services and liaise with support workers, social workers, families, and stakeholders.
• Manage resident records, reporting systems, administration, and procurement activities.
• Oversee occupancy levels, resident payments, and financial administration.
• Lead recruitment, rostering, supervision, coaching, and performance management of staff.
• Foster a positive, accountable, and person-centred team culture.
• Participate in emergency response and on-call duties as required.

About You

We are seeking a self-motivated, confident, and pro-active individual that possesses an understanding and ability to demonstrate respect, professionalism and compassion within a level III Supported Accommodation environment which provides assistance and support to residents.

To be successful in this role, you will have:

• Experience managing a residential, supported accommodation, disability, aged care, or community services facility.
• Sound knowledge of NDIS services and supports, with an understanding of participant needs, service delivery requirements, and industry best practice - Desirable
• Strong people leadership skills, including recruitment, rostering, coaching, and performance management.
• Knowledge of compliance frameworks, risk management, audits, and quality systems within a regulated care environment.
• Experience managing budgets, procurement, occupancy, and financial administration.
• Excellent communication and stakeholder engagement skills.
• A compassionate and respectful approach when supporting people with diverse needs.
• Strong problem-solving abilities and confidence working autonomously.
• The ability to manage competing priorities in a dynamic environment.

Essential Requirements

• NDIS Worker Screening Clearance (Yellow Card) or ability to obtain
• Criminal history check
• Current First Aid Certificate
• Current CPR Certificate
• Full Australian work rights
• Ability to complete all mandatory compliance and organisational training requirements

About us

Caloundra House is a Level III Supported Accommodation Facility providing safe, stable, and person-centred accommodation on the Sunshine Coast. We support residents with daily living, medication management, and individual goals, fostering a welcoming community that promotes independence and quality of life.

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