Residential EV Charging Specialist

Intellihub Group; Parramatta; On-site; AUD 55,000 - 70,000; Full time

Job summary

EVSE Australia seeks a proactive Home Charging Administrator to be the first point of contact for residential customers. You’ll handle inbound calls and emails, guide customers through EV charging options, provide quotes, and ensure a smooth handover to the Projects team once a solution has been chosen.

This role requires strong communication, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs, all while meeting monthly KPI targets.

Qualifications

• Experience in customer service, administration, operations support, or similar roles with a customer-first mindset.
• Excellent verbal and written communication, able to explain information clearly.
• Highly organized, detail-oriented, and capable of managing multiple tasks in a fast-paced environment.
• Strong problem-solving skills and proactive approach to improving processes and data accuracy.

Responsibilities

• Respond promptly to inbound calls, emails, and web queries (40-60 daily).
• Understand customer needs and recommend EVSE charging solutions (hardware + installation).
• Guide customers through quoting and confirm quote acceptance.
• Document details accurately and handover confirmed jobs to Projects team for scheduling and installation.
• Aim for monthly KPI targets including input and output metrics.
• Maintain up-to-date records of customer interactions and pipeline activity.
• Represent EVSE with professionalism in every interaction.

Skills

Customer service

Administration

CRM systems

Microsoft Office

Communication skills

Tools

Excel

CRM software

Job description

EVSE Australia seeks a proactive Home Charging Administrator to be the first point of contact for residential customers. You’ll handle inbound calls and emails, guide customers through EV charging options, provide quotes, and ensure a smooth handover to the Projects team once a solution has been chosen.

This role requires strong communication, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs, all while meeting monthly KPI targets.