Home Charging Administrator

Intellihub; Sydney; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

EVSE Australia is seeking a proactive Home Charging Administrator to be the first point of contact for residential customers. You will handle inbound calls and emails, guide customers through EV charging options, provide quotes, and ensure a smooth handover to the Projects team once a solution is chosen.

This role suits someone with strong communication skills, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs, maintaining accurate records

Qualifications

• Experience in customer service, administration, operations support, or other solutions-focused roles, with a strong customer-first mindset.
• Excellent verbal and written communication skills, with the ability to explain information clearly and provide confident guidance.
• Highly organised and detail-oriented, with the ability to manage multiple tasks, enquiries, and competing priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to identifying issues, improving processes, and maintaining data accuracy.
• Comfortable working with software platforms, web applications, CRM systems, shared inboxes, and Microsoft Office (particularly Excel).
• Self-motivated, collaborative, and willing to ask questions and seek clarification when needed.

Responsabilités

• Respond promptly to inbound calls, emails, and web queries (40-60 daily).
• Understand customer needs and recommend tailored EVSE charging solutions (hardware + installation).
• Guide customers through the quoting process and confirm quote acceptance.
• Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
• Achieve or exceed monthly KPI’s, quarterly team KPI’s which include both input (calls, follow-ups) and output (sales revenue, conversions, inbound call) metrics.
• Maintain a clear and up-to-date record of customer interactions and pipeline activity.
• Represent EVSE with professionalism and enthusiasm in every customer interaction

Connaissances

Customer service

Administration

Communication

Quoting

Data entry

Multi-tasking

SaaS familiarity

Outils

CRM systems

Microsoft Excel

Web applications

Description du poste

At EVSE Australia, we're not just selling electric vehicle charging solutions – we're shaping a cleaner, greener future for Australia! We're on a mission to make owning an electric vehicle as easy and convenient as possible. Imagine a world where charging your EV is simpler than filling up with petrol – that's the future we're building, and you can be a part of it!

As Australia's premier supplier of EV charging solutions, we cater to residential, fleet, commercial, and public needs. Our market demand is soaring, and our streamlined processes are propelling us to new heights.

Job Description

We’re looking for a proactive Home Charging Administraor to be the first point of contact for our residential customers. You’ll handle inbound calls and emails, guide customers through their EV charging options, provide quotes, and ensure a smooth handover to our Projects team once a solution has been chosen.

This role is perfect for someone with strong communication skills, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs.

YOUR KEY ACCOUNTABILITIES

• Respond promptly to inbound calls, emails, and web queries (40-60 daily).
• Understand customer needs and recommend tailored EVSE charging solutions (hardware + installation).
• Guide customers through the quoting process and confirm quote acceptance.
• Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
• Achieve or exceed monthly KPI’s, quarterly team KPI’s which include both input (calls, follow-ups) and output (sales revenue, conversions, inbound call) metrics.
• Maintain a clear and up-to-date record of customer interactions and pipeline activity.
• Represent EVSE with professionalism and enthusiasm in every customer interaction

Qualifications

• Experience in customer service, administration, operations support, or other solutions-focused roles, with a strong customer-first mindset.
• Excellent verbal and written communication skills, with the ability to explain information clearly and provide confident guidance.
• Highly organised and detail-oriented, with the ability to manage multiple tasks, enquiries, and competing priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to identifying issues, improving processes, and maintaining data accuracy.
• Comfortable working with software platforms, web applications, CRM systems, shared inboxes, and Microsoft Office (particularly Excel).
• Self-motivated, collaborative, and willing to ask questions and seek clarification when needed.
• Experience with SaaS platforms, data management, or the EV charging industry is advantageous.