EV Home Charging Support Specialist

Intellihub; Sydney; Presencial; AUD 55 000 - 75 000; Tempo integral

Resumo da oferta

EVSE Australia is seeking a proactive Home Charging Administrator to be the first point of contact for residential customers. You will handle inbound calls and emails, guide customers through EV charging options, provide quotes, and ensure a smooth handover to the Projects team once a solution is chosen.

This role suits someone with strong communication skills, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs, maintaining accurate records

Qualificações

• Experience in customer service, administration, operations support, or other solutions-focused roles, with a strong customer-first mindset.
• Excellent verbal and written communication skills, with the ability to explain information clearly and provide confident guidance.
• Highly organised and detail-oriented, with the ability to manage multiple tasks, enquiries, and competing priorities in a fast-paced environment.
• Strong problem-solving skills with a proactive approach to identifying issues, improving processes, and maintaining data accuracy.
• Comfortable working with software platforms, web applications, CRM systems, shared inboxes, and Microsoft Office (particularly Excel).
• Self-motivated, collaborative, and willing to ask questions and seek clarification when needed.

Responsabilidades

• Respond promptly to inbound calls, emails, and web queries (40-60 daily).
• Understand customer needs and recommend tailored EVSE charging solutions (hardware + installation).
• Guide customers through the quoting process and confirm quote acceptance.
• Accurately document details and handover confirmed jobs to the Projects team for scheduling and installation.
• Achieve or exceed monthly KPI’s, quarterly team KPI’s which include both input (calls, follow-ups) and output (sales revenue, conversions, inbound call) metrics.
• Maintain a clear and up-to-date record of customer interactions and pipeline activity.
• Represent EVSE with professionalism and enthusiasm in every customer interaction

Conhecimentos

Customer service

Administration

Communication

Quoting

Data entry

Multi-tasking

SaaS familiarity

Ferramentas

CRM systems

Microsoft Excel

Web applications

Descrição da oferta de emprego

EVSE Australia is seeking a proactive Home Charging Administrator to be the first point of contact for residential customers. You will handle inbound calls and emails, guide customers through EV charging options, provide quotes, and ensure a smooth handover to the Projects team once a solution is chosen.

This role suits someone with strong communication skills, a customer-first mindset, and the ability to balance service with converting enquiries into confirmed jobs, maintaining accurate records