Residential Concierge & Guest Services Coordinator

Pacific Building Management Group; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Pacific Building Management Group is seeking an energetic administrative support assistant to help the Building Manager with day-to-day duties in a residential property environment in Sydney. You will handle confidential information, maintain lobby standards, manage registrations and move-ins, and communicate updates to residents and stakeholders.

The role emphasizes strong time-management, multitasking, customer service, and proficiency with Microsoft 365 applications.

Qualifications

• Excellent time-management and organisational skills.
• Ability to multi-task in a fast-paced environment.
• Strong problem-solving skills & attention to detail.
• Sound knowledge of Microsoft 365 package (Outlook, Word, Excel etc)
• Strong customer service experience & great phone manner.

Responsibilities

• Ensure confidentiality and privacy of residents at all times.
• Maintain a high level of customer service with all residents and stakeholders.
• Assist the Building Manager with administrative tasks where required.
• Ensure the lobby area is properly maintained and clean to an acceptable and presentable level.
• Distribute any relevant notices to the residents when required.
• Communicate all updates and requirements regularly with the Building Manager and report any concerns and/or issues.
• Monitor the entry & exits of guests to assist in managing over-crowding within apartments or any possible short-term leasing.
• Report any hazards, incidents to Building Manager.
• Assist contractors on site with access and site instructions.
• Maintain and update resident registration forms on new and existing residents.
• Maintain the resident move in and move out forms and documentation
• Monitor visitor car space usage for the building.

Skills

Time management

multitasking

problem solving

Microsoft 365

customer service

communication

reliability

proactive

written & verbal communication

willingness to learn

creativity

Tools

Outlook

Word

Excel

Job description

Pacific Building Management Group is seeking an energetic administrative support assistant to help the Building Manager with day-to-day duties in a residential property environment in Sydney. You will handle confidential information, maintain lobby standards, manage registrations and move-ins, and communicate updates to residents and stakeholders.

The role emphasizes strong time-management, multitasking, customer service, and proficiency with Microsoft 365 applications.