Residential Building Operations & Concierge Lead

Unity Building Management and Concierge; Melbourne; Sur place; AUD 50 000 - 70 000; Plein temps

Résumé du poste

Unity Building Management and Concierge in Melbourne CBD is seeking a proactive Concierge Support to assist the Building Manager with daily operations, administration and on-site services.

You will coordinate contractors, assist residents, manage communications about works and access, and help with records and incident follow-ups. The role suits someone organised, reliable and comfortable handling multiple priorities.

Qualifications

• Organised, reliable and able to manage multiple priorities.
• Experience in building management, facilities, property, hotels or residential concierge is valued.
• Strong written and verbal communication.
• Ability to work independently with a solutions-focused approach.
• Professional presentation and customer-service mindset.

Responsabilités

• Support the Building Manager with daily building operations and administration.
• Assist residents and contractors from the Concierge desk.
• Coordinate and schedule contractors, maintenance and planned works.
• Manage resident and contractor communications regarding building works, outages and access requirements.
• Monitor outstanding maintenance items and follow up contractors through to completion.
• Assist with contractor access, inductions, keys and onsite requirements.
• Conduct routine inspections of common areas and building facilities.
• Assist with move-in/move-out coordination and other resident bookings.
• Maintain accurate building records, reports and maintenance documentation.
• Assist with incident reporting and operational follow-ups.
• Support the Concierge team with building-related enquiries and issues.
• Escalate faults, incidents and urgent matters to the Building Manager as required.

Connaissances

Organised

Reliable

Multitasking

Communication skills

Attention to detail

Follow-through

Confidence with residents

Computer skills

Administrative skills

Time prioritization

Customer service

Description du poste

Unity Building Management and Concierge in Melbourne CBD is seeking a proactive Concierge Support to assist the Building Manager with daily operations, administration and on-site services.

You will coordinate contractors, assist residents, manage communications about works and access, and help with records and incident follow-ups. The role suits someone organised, reliable and comfortable handling multiple priorities.