Part-Time Building Concierge – Elevate Resident Experience

Facility Management Victoria; Melbourne; On-site; AUD 39,000 - 47,000; Part time

Job summary

Facility Management Victoria (FMV) is seeking expressions of interest for Part Time Concierge positions at a premium residential building in Melbourne. The roles include AM, PM and overnight shifts, with a focus on delivering professional, customer-focused service to residents and visitors.

You will support day-to-day operations, assist with parcel handling, access control and administrative tasks, and maintain presentation standards across common areas.

Qualifications

• Experience in concierge or building services is desirable.
• Reliable, well-presented and professional.
• Strong administrative and communication skills.

Responsibilities

• Provide a welcoming and professional concierge presence at the desk.
• Greet residents, visitors and contractors and assist with enquiries.
• Manage resident requests and service inquiries.
• Receive and log parcels and deliveries and notify residents.
• Maintain records in the building management system.
• Assist with key management and access control.
• Conduct routine walkthroughs of common areas.
• Report maintenance and cleanliness issues to the Building Manager.

Skills

Customer service

Administrative skills

Attention to detail

Tools

Building management system

Job description

Part Time Concierge at a residential apartment building

Facility Management Victoria – Melbourne VIC

Facility Management Victoria Pty Ltd (FMV) is seeking expressions of interest for Part Time Concierge positions at an upcoming residential property, subject to FMV being successful in the tender process.

The positions are anticipated to commence mid to late October and will include a variety of AM, PM and overnight shifts.

At FMV, we bring life to buildings by providing quality building management, concierge and security services to owners, residents, tenants and visitors across high-rise residential buildings in Melbourne.

In this role, you will be responsible for providing a professional and customer-focused Concierge service, assisting residents and visitors while supporting the day-to-day operation and presentation of the building.

We are looking for reliable, professional and customer-focused individuals who take pride in delivering a high standard of service.

The Role:

Duties and responsibilities:

As a Concierge, you will be responsible for delivering exceptional customer service to residents, visitors and contractors while supporting the day-to-day operations of a premium residential building.

Key responsibilities include:

Providing a professional, welcoming and helpful presence at the Concierge Desk.

Greeting residents, visitors and contractors and assisting with enquiries in a courteous and timely manner.

Managing resident requests and service enquiries and escalating issues where required.

Receiving and recording parcels and deliveries and notifying residents in accordance with building procedures.

Maintaining accurate records within the building management system, including resident requests, deliveries and building observations.

Assisting with key management, access fob administration and other routine concierge functions.

Conducting routine walkthroughs of common areas, shared facilities and car parks to monitor presentation, cleanliness and maintenance requirements.

Reporting maintenance, cleaning and presentation issues to the Building Manager for action.

Assisting with contractor and service provider access and maintaining attendance records where required.

Supporting building operations through routine administrative tasks and resident communications.

Monitoring and maintaining the presentation of lobbies, lounges and common areas to ensure a high standard of resident experience.

Working closely with the Building Manager and Operations Team to ensure the smooth day-to-day operation of the building.

Recording daily activities, resident interactions and operational matters in the shift log or building management system.

This role is ideally suited to a customer-focused professional who enjoys working with people, takes pride in delivering outstanding service, and has strong administrative and organisational skills.

Qualifications and Experience:

Ability to operate building management and administrative systems in accordance with established procedures. (desirable - training can be provided).

Ability to follow established work programs and procedures.

Reliable work history and well presented.

Remuneration:

Miscellaneous Level 2 rates for the morning and afternoon shifts and Level 3 for the overnight shifts.

Please note:that it is a compulsory requirement of this role that all appointments are made subject to a satisfactory National Police Check.

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