Residential Aged Care Ops & Compliance Lead

Aequra

Strathfield

On-site

AUD 90,000 - 120,000

Full time

4 days ago

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Job summary

Aequra is seeking an Operations Support Lead for Residential Aged Care to join our team. The role focuses on coordinating operational readiness for provider re-registration, supporting audit activities, and standardising hospitality and lifestyle services across multiple facilities.

The successful candidate will bring experience in aged care operations, project coordination, and strong compliance awareness.

Qualifications

Experience in residential aged care operations.
Experience in project coordination or operational support.
Strong organisational, follow-through, and documentation skills.
Ability to work across multiple sites and stakeholders.
High attention to detail with strong compliance awareness.

Responsibilities

Re-Registration & Audit Readiness: prepare for provider re-registration with focus on hospitality and lifestyle services.
Audit & Action Tracking: identify gaps, track actions, monitor progress and escalate risks.
Hospitality & Lifestyle Standardisation: drive consistency across homes through processes and evidence collection.
Operational Monitoring & Assurance: oversee tools, ensure completion, follow-up and escalation of risks.
Residential Manager Support: assist with reporting and coordination during high-demand periods.
Feedback & Complaints Oversight: monitor complaints, meeting outcomes and action tracking.
Supplier Compliance: assist with supplier documentation and regulatory requirements.
Systems & Project Coordination: support SharePoint governance and coordinate key projects.
Operational Continuity: provide coordination during GM absences to maintain reporting and flow.