Operations Support - Residential Aged Care

Aequra; Strathfield; On-site; AUD 90,000 - 120,000; Full time

Job summary

Aequra is seeking an Operations Support Lead for Residential Aged Care to join our team. The role focuses on coordinating operational readiness for provider re-registration, supporting audit activities, and standardising hospitality and lifestyle services across multiple facilities.

The successful candidate will bring experience in aged care operations, project coordination, and strong compliance awareness.

Qualifications

• Experience in residential aged care operations.
• Experience in project coordination or operational support.
• Strong organisational, follow-through, and documentation skills.
• Ability to work across multiple sites and stakeholders.
• High attention to detail with strong compliance awareness.

Responsibilities

• Re-Registration & Audit Readiness: prepare for provider re-registration with focus on hospitality and lifestyle services.
• Audit & Action Tracking: identify gaps, track actions, monitor progress and escalate risks.
• Hospitality & Lifestyle Standardisation: drive consistency across homes through processes and evidence collection.
• Operational Monitoring & Assurance: oversee tools, ensure completion, follow-up and escalation of risks.
• Residential Manager Support: assist with reporting and coordination during high-demand periods.
• Feedback & Complaints Oversight: monitor complaints, meeting outcomes and action tracking.
• Supplier Compliance: assist with supplier documentation and regulatory requirements.
• Systems & Project Coordination: support SharePoint governance and coordinate key projects.
• Operational Continuity: provide coordination during GM absences to maintain reporting and flow.

Skills

Aged care operations

Project coordination

Documentation

Cross-site coordination

Regulatory compliance

Education

RN qualification

Tools

SharePoint

MOA

AECT

Job description

Operations Support - Residential Aged Care

Join Our Aequra Team as a Residential Aged Care (RAC) Operations Support Lead

Location: Primarily based in out HQ in North Strathfield, there is some travel to our homes in Miranda, Punchbowl, Strathfield, Summer Hill & Greystanes.

Competitive rate

Fixed Term Contract (12 months)

About the Company:

Aequra started its journey over 40 years ago, focusing on providing exceptional care to a niche demographic. Building on our clinical care to residents, the culture was and continues to be cultivated by social connectedness which brings a sense of belonging to both the resident and employees. Over time, Aequra has expanded its footprint and acquired additional residential facilities. Today, we are working toward becoming one of Australia's leading family-owned boutique residential aged care providers.At Aequra, we collectively hold the following values: Kindness, Excellence, Vitality, Honesty and Variety.

About the role

The RAC Operations Support Lead reports directly to the GM Residential Aged Care and provides operational execution, coordination, monitoring, and assurance support to Residential Aged Care Operations during this period of increased regulatory and operational demand.

It supports the organisation through provider re-registration, including the use of the Audit Evidence Collection Tool (AECT), Business Continuity Planning (BCP), and the implementation of the Strengthened Aged Care Quality Standards, with a particular operational focus on hospitality and lifestyle functions.

Whilst the successful candidate will have experience in aged care management, we are looking for a demonstration of commercial acumen and sensibility to budgeting, workforce planning and rounding in clinical, lifestyle, hospitality and building maintenance. It is likely that you have been involved in a tender process and may have been part of a negotiation process.

Key Responsibilities

• 1. Re-Registration & Audit Readiness Support operational readiness for provider re-registration, with a focus on hospitality and lifestyle services.
• 2. Audit & Action Tracking Coordinate AECT follow-up by identifying gaps, tracking actions, monitoring progress, and escalating risks.
• 3. Hospitality & Lifestyle Standardisation Drive consistency across homes by supporting rollout of processes, documentation, and evidence collection.
• 4. Operational Monitoring & Assurance Oversee key tools, ensuring completion, follow-up, and escalation of risks.
• 5. Residential Manager Support Assist with reporting, presentations, and operational coordination during high-demand periods.
• 6. Feedback & Complaints Oversight Monitor complaints, meeting outcomes, and action tracking to ensure closure and compliance.
• 7. Supplier Compliance Support Assist with supplier documentation, assurance activities, and regulatory requirements.
• 8. Systems & Project Coordination Support SharePoint governance and coordinate key projects (e.g. HELF, procurement, system alignment).
• 9. Operational Continuity Provide coordination support during GM absences to maintain reporting, tracking, and operational flow.

The successful applicant must possess

• Experience in residential aged care operations (e.g. Facility Manager or operational support roles)
• Demonstrated experience in project coordination or operational support
• Strong organisational, follow-through, and documentation skills
• Ability to work across multiple sites and stakeholders
• High attention to detail with strong compliance awareness
• Understanding of hospitality and lifestyle services in residential aged care

Highly Desirable

• Registered Nurse (RN) qualification
• Experience supporting audits, re-registration, or regulatory compliance
• Experience with MOA, SharePoint, or similar systems

For further information, please contact **************@aequra.com.au