Resident Services Admin (Part-Time)

Aveo; Melbourne; On-site; AUD 34,000 - 49,000; Part time

Benefits offered by this job

Penalty rates

Referral program

Health insurance discounts

Flu vaccinations

Career progression

Resident relationships

Job summary

Aveo, a leader in retirement living, seeks a friendly Administration Assistant for Concierge Bayside in Hampton East, Melbourne. You will be the first point of contact, delivering a welcoming, resident-centered experience and supporting the Community Manager with essential administration.

This permanent part-time role runs Monday to Thursday, 8:00am–5:00pm, with opportunities to engage residents, coordinate events, and help maintain inviting common areas while building lasting relationships

Qualifications

• Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment.
• Strong verbal and written communication skills, with a warm, professional and adaptable approach.
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded.
• A commitment to delivering thoughtful, respectful service in a resident‑centred environment.

Responsibilities

• Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas.
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate.
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors.
• Create and update resident communications, including flyers and newsletters.
• Provide general administrative support and dependable assistance to the Community Manager when required.
• Support the coordination of community events and activities that enhance resident engagement and satisfaction.
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach.

Skills

Customer service

Communication

Microsoft Office

Tools

Canva

Job description

Aveo, a leader in retirement living, seeks a friendly Administration Assistant for Concierge Bayside in Hampton East, Melbourne. You will be the first point of contact, delivering a welcoming, resident-centered experience and supporting the Community Manager with essential administration.

This permanent part-time role runs Monday to Thursday, 8:00am–5:00pm, with opportunities to engage residents, coordinate events, and help maintain inviting common areas while building lasting relationships