Resident Services Administrator -- Community & Events

Aveo; Newcastle; On-site; AUD 49,000 - 53,000; Full time

Benefits offered by this job

Employee Referral Program

Employee Assistance Program

Health Insurance Discounts

Retail & Leisure discounts

Annual flu vaccinations and skin check

Job summary

Aveo's Shortland Waters Retirement Living seeks an Administration Assistant to welcome residents, handle enquiries, and provide essential support across the village. This role is a permanent full-time position, Monday to Friday, 8:30am–4:30pm, in a people-focused retirement community.

You will act as the first point of contact, build relationships, coordinate communications, and support the Community Manager in daily tasks, events, and resident engagement.

Qualifications

• Experience in a customer focused administration or reception role
• Strong verbal and written communication skills
• Solid computer skills including Microsoft Office, Canva experience is highly regarded
• Commitment to delivering thoughtful, respectful service in a resident-centered environment

Responsibilities

• Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call-outs
• Liaise confidently with internal and external stakeholders including residents, families, and contractors
• Create and update resident communications, including flyers and newsletters
• Provide general administrative support and dependable assistance to the Community Manager
• Support the coordination of community events and activities that enhance resident engagement and satisfaction
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

Job description

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.

The Opportunity

Shortland Waters Retirement Living is a vibrant retirement community just 10km away from the heart of Newcastle. Featuring stunning onsite facilities, and exciting developments planned, this is a fantastic opportunity to join a developing retirement community. As an Administration Assistant, you will provide essential support across the village while delivering a welcoming and customer focused experience for residents. Acting as a first point of contact, this is a is a varied and engaging position where no two days are the same, ideal for someone who is organised, adaptable, and enjoys working in a people‑focused environment.

This is a permanent full-time position working Monday to Friday (8:30am-4:30pm)

Your Impact

• Act as the first point of contact within the community, welcoming residents and visitors and maintaining inviting common areas
• Build positive relationships with residents and provide friendly, responsive support to enquiries and call‑outs, escalating matters as appropriate
• Liaise confidently with a wide range of internal and external stakeholders, including residents, families, and contractors
• Create and update resident communications, including flyers and newsletters
• Provide general administrative support and dependable assistance to the Community Manager when required
• Support the coordination of community events and activities that enhance resident engagement and satisfaction
• Demonstrate a strong commitment to resident satisfaction by engaging multiple stakeholders while maintaining a calm and organised approach

What you'll bring

• Experience in a customer focused administration or reception role, ideally within Retirement Living, Aged Care, Hospitality or a similar service environment
• Strong verbal and written communication skills, with a warm, professional and adaptable approach
• Solid computer skills, including Microsoft Office, with the ability to learn new systems; experience with Canva is highly regarded
• A commitment to delivering thoughtful, respectful service in a resident-centred environment

What we offer

• $30.34/hr + superannuation + relevant award entitlements including penalty rates, overtime and allowances
• Employee Referral Program and Employee Assistance Program
• Discounts to Health Insurance and Retail & Leisure partner providers
• Annual flu vaccinations and skin checks
• Pathways for career progression including stepping up into Assistant Community Manager
• The opportunity to build meaningful, lasting relationships with residents and contribute to our retirement community

Who we are

As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver a seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.

What's next?

Apply now and take to first step in Bringing your Passion to life! We are ready to welcome you.

Aveo is an Equal Employment Opportunity employer, with a focus on hiring great people regardless of their race, gender identity, nationality, ethnic origin, background, religion, age, or sexual orientation. We treasure skills, expertise, and commitment. Our goal is to attract, develop, motivate, reward, and retain the best talent in the industry. Diversity is essential to our success; we are committed to building an inclusive workplace where all our people feel comfortable being their authentic selves, and embraced for who they are.