Resident Services & Admin Coordinator

BaptistCare NSW & ACT; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Health & wellness benefits

Professional development opportunities

Salary packaging options

Novated leasing

Rewards and recognition programs

Wellbeing programs

Employee referral program

Retail discounts

Job summary

BaptistCare NSW & ACT is seeking a Customer Service Officer for the Retirement Living team at Blue Hills Village in Prestons, NSW. The role blends administration with resident interactions to create a welcoming environment for residents, families and visitors.

You will support day-to-day operations, manage resident information, process invoices, and assist with sales and rental enquiries, working closely with the Village Manager.

Qualifications

• Proven experience in office administration.
• Excellent customer service and communication skills.
• Strong organisation skills and the ability to meet deadlines.
• Confidence using Microsoft Word, Excel and Outlook.
• Initiative and practical problem-solving skills.
• Flexible, patient and empathetic approach when working with older people.
• A relevant Diploma/Degree or equivalent knowledge and experience.

Responsibilities

• Providing day-to-day administrative support to the Village Manager.
• Responding to phone calls and enquiries in a friendly and professional manner.
• Raising and processing invoices and checking resident fees.
• Maintaining accurate resident information and village records.
• Coordinating village functions and events.
• Liaising with suppliers, entertainers and guest speakers.
• Assisting with sales and rental enquiries and sending information packs to prospective residents.
• Supporting residents to access services and responding to resident and family enquiries.
• Building positive relationships with residents, families and the wider community.

Skills

Office admin

Customer service

Communication

Organisational skills

MS Word

MS Excel

MS Outlook

Problem solving

Empathy

Education

Diploma / Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

BaptistCare NSW & ACT is seeking a Customer Service Officer for the Retirement Living team at Blue Hills Village in Prestons, NSW. The role blends administration with resident interactions to create a welcoming environment for residents, families and visitors.

You will support day-to-day operations, manage resident information, process invoices, and assist with sales and rental enquiries, working closely with the Village Manager.