Resident Experience & Quality Champion

Uniting AgeWell Careers; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Job summary

Uniting AgeWell in Melbourne is seeking a Customer Experience & Quality Partner to champion residents' voices and guide improvements in care across Victoria and Tasmania. Working within the Quality and Clinical Governance team, you will lead feedback initiatives, manage complaints, and ensure services deliver safe, person-centred care.

You will analyse insights, partner with leaders and frontline teams, and coach staff to strengthen engagement and drive continuous quality improvement across

Qualifications

• Experience in customer experience, complaints management or quality improvement within aged care or healthcare.
• Strong ability to analyse data and drive continuous improvement.
• Qualifications in health, quality or a related discipline with customer focus.

Responsibilities

• Champion the voice of residents, clients and families to improve satisfaction and outcomes.
• Analyse quality data to identify trends and drive improvement across services.
• Partner with leaders to strengthen engagement and embed person-centred practices.
• Deliver coaching and education to build capability in customer experience and quality.

Skills

Customer experience

Complaints management

Quality improvement

Quality assurance

Clinical governance

Education

Health/Quality related qualification

Job description

Uniting AgeWell in Melbourne is seeking a Customer Experience & Quality Partner to champion residents' voices and guide improvements in care across Victoria and Tasmania. Working within the Quality and Clinical Governance team, you will lead feedback initiatives, manage complaints, and ensure services deliver safe, person-centred care.

You will analyse insights, partner with leaders and frontline teams, and coach staff to strengthen engagement and drive continuous quality improvement across