Resident Experience Partner: Everyday Choices Champion

St Vincent's Health Australia Limited; Brisbane; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance discount

Employee assistance program

Job summary

St Vincent’s Health Australia Limited is seeking an Everyday Choices Resident Experience Partner to lead resident engagement across our aged care communities. You’ll connect with residents and families, understand what matters to them, and connect people with Everyday Choices services to enhance wellbeing and quality of life.

Initially supporting five sites across Queensland, New South Wales and Victoria, the role will grow to 22 communities.

Qualifications

• Experience in customer engagement and relationship management across diverse communities.
• Strong communication and stakeholder engagement skills are essential.
• Ability to travel across multiple states.
• A background in hospitality, lifestyle, or aged care environments is advantageous.

Responsibilities

• Build trusted relationships with residents, families and site teams.
• Understand residents' needs, interests and aspirations.
• Connect residents with Everyday Choices services to enhance quality of life.
• Identify unmet needs and emerging trends for new services.
• Collaborate with operations to bring ideas to life and drive uptake.

Skills

Customer engagement

Relationship management

Sales

Hospitality

Job description

St Vincent’s Health Australia Limited is seeking an Everyday Choices Resident Experience Partner to lead resident engagement across our aged care communities. You’ll connect with residents and families, understand what matters to them, and connect people with Everyday Choices services to enhance wellbeing and quality of life.

Initially supporting five sites across Queensland, New South Wales and Victoria, the role will grow to 22 communities.