Resident Experience Advocate – Everyday Choices

St Vincent's Health Australia Limited; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary packaging options

Discounted private health insurance

Employee Assistance Program

Fitness Passport access

Job summary

St Vincent's Health Australia is seeking an Everyday Choices Resident Experience Partner to lead resident engagement across Queensland, New South Wales and Victoria. You will build relationships, understand resident needs, and identify opportunities to expand Everyday Choices services while balancing personal connection with commercial outcomes.

You’ll work across multiple residential communities, travel as required, and help shape the future of customer-led aged care experiences.

Qualifications

• Experience in customer engagement, relationship management, sales, hospitality, lifestyle, community services, aged care, retirement living or a similar people-focused environment.

Responsibilities

• Build trusted relationships with residents, families and site teams.
• Hold meaningful conversations to understand residents’ needs, interests and aspirations.
• Connect residents with Everyday Choices services that enhance quality of life.
• Identify unmet needs and emerging trends to inspire new service offerings.
• Collaborate with operational and support teams to bring ideas to life.
• Support growth and sustainability of the Everyday Choices program through engagement.
• Maintain relationships across multiple sites with face-to-face and virtual visits.
• Track performance against engagement and growth metrics.
• Advocate for residents and the Everyday Choices program.
• Share resident insights to shape future products and experiences.

Skills

Customer engagement

Relationship mgmt

Sales experience

Hospitality

Aged care

Retirement living

Travel readiness

Job description

St Vincent's Health Australia is seeking an Everyday Choices Resident Experience Partner to lead resident engagement across Queensland, New South Wales and Victoria. You will build relationships, understand resident needs, and identify opportunities to expand Everyday Choices services while balancing personal connection with commercial outcomes.

You’ll work across multiple residential communities, travel as required, and help shape the future of customer-led aged care experiences.