Everyday Choices Resident Experience Partner (HELF)

St Vincent's Care Services; Brisbane; On-site; AUD 85,000 - 120,000; Full time

Benefits offered by this job

Salary packaging

Private health insurance discount

Employee assistance program

Job summary

St Vincent’s Health Australia Limited is seeking an Everyday Choices Resident Experience Partner to lead resident engagement across our aged care communities. You’ll connect with residents and families, understand what matters to them, and connect people with Everyday Choices services to enhance wellbeing and quality of life.

Initially supporting five sites across Queensland, New South Wales and Victoria, the role will grow to 22 communities.

Qualifications

• Experience in customer engagement and relationship management across diverse communities.
• Strong communication and stakeholder engagement skills are essential.
• Ability to travel across multiple states.
• A background in hospitality, lifestyle, or aged care environments is advantageous.

Responsibilities

• Build trusted relationships with residents, families and site teams.
• Understand residents' needs, interests and aspirations.
• Connect residents with Everyday Choices services to enhance quality of life.
• Identify unmet needs and emerging trends for new services.
• Collaborate with operations to bring ideas to life and drive uptake.

Skills

Customer engagement

Relationship management

Sales

Hospitality

Job description

Job Description: Better and fairer care. Always. For more than 175 years, St Vincent’s Care Services has been a leading Catholic provider of Aged Care Services in Australia and the legacy of compassion, justice, integrity and excellence entrusted to us by the Sisters of Charity and their Founder Mary Aikenhead continues to inspire our work today. This is a fantastic opportunity to position Everyday Choices as more than a service program. It's about helping residents discover experiences, services and supports that genuinely enhance their quality of life while shaping the future of customer-led services across St Vincent's Care. Help residents live their best life. Create services they'll love. Shape the future of aged care. Do you thrive on building genuine relationships? Are you naturally curious about what makes people's lives richer, easier and more fulfilling? Can you spot opportunities where others see problems? We're looking for an energetic, people-focused and commercially minded Everyday Choices Resident Experience Partner to help lead the next phase of our Everyday Choices journey. This is not your typical sales role. Success in this position isn't measured by transactions alone. It's measured by the meaningful connections you create with residents, the trust you build with families and staff, and your ability to identify services, experiences and opportunities that genuinely improve people’s lives.

About the Role

As the Everyday Choices Resident Experience Partner, you will become the face of Everyday Choices across our residential aged care communities. You'll spend your time connecting with residents, understanding what matters most to them, helping them access services that enhance their wellbeing, and identifying new opportunities that create value for both residents and the organisation. You'll play a critical role in growing the Everyday Choices program while ensuring every interaction remains personal, consultative and resident‑centred. Initially, you'll support five sites across Queensland, New South Wales and Victoria, helping to build engagement, awareness and uptake of Everyday Choices services. As the program expands during 2027, you'll help extend Everyday Choices across our broader network of 22 residential aged care communities, with future expansion into our retirement living communities. This is an exciting opportunity to be part of a growing service that is redefining how residents access lifestyle, convenience and wellbeing services within aged care. This is a full‑time 12 months fixed‑term contract role.

What You'll Be Doing

• Building trusted relationships with residents, families and site teams.
• Having meaningful conversations to understand residents' needs, interests and aspirations.
• Connecting residents with Everyday Choices services that enhance their quality of life.
• Identifying unmet needs and emerging trends that could inspire new service offerings.
• Working closely with operational and support teams to bring new ideas to life.
• Supporting the growth and sustainability of the Everyday Choices program through resident engagement and service uptake.
• Maintaining strong relationships across multiple sites through a mix of face‑to‑face visits and virtual engagement.
• Tracking performance against key engagement and growth metrics.
• Acting as a passionate advocate for residents and the Everyday Choices program.
• Sharing resident insights that help shape future products, services and experiences.

What Success Looks Like

You understand that strong outcomes come from genuine human connection. You're comfortable working towards targets and performance measures, but you know that sustainable growth comes from listening, understanding and creating value for customers.

You are someone who:

• Loves meeting new people and building authentic relationships.
• Has a natural ability to influence and engage others.
• Can identify opportunities and turn ideas into action.
• Enjoys balancing customer experience with commercial outcomes.
• Is proactive, self‑motivated and comfortable working across multiple locations.
• Brings energy, empathy and curiosity to every conversation.
• Can maintain momentum and relationships across a geographically dispersed portfolio.

We're Looking For Someone Who Has…

We’re looking for someone who has experience in customer engagement, relationship management, sales, hospitality, lifestyle, community services, aged care, retirement living or a similar people‑focused environment. Strong communication and stakeholder engagement skills. The ability to work independently while remaining highly connected to teams and residents. Experience developing or improving customer‑focused services will be highly regarded. Confidence using data and insights to identify opportunities and measure outcomes. A willingness and ability to travel as required across Queensland, New South Wales and Victoria.

• Experience in customer engagement, relationship management, sales, hospitality, lifestyle, community services, aged care, retirement living or a similar people‑focused environment.
• Strong communication and stakeholder engagement skills.
• The ability to work independently while remaining highly connected to teams and residents.
• Experience developing or improving customer‑focused services will be highly regarded.
• Confidence using data and insights to identify opportunities and measure outcomes.
• A willingness and ability to travel as required across Queensland, New South Wales and Victoria.

Why Join Us?

This role offers a unique opportunity to combine:

• Meaningful resident impact
• Innovation and service development
• Relationship building
• Commercial growth
• Travel and connection across multiple communities

Things that work for you:

• Be part of a values‑driven organisation committed to excellence in aged care
• Competitive salary packaging options
• Discounted private health insurance
• Employee Assistance Programme for staff and their families
• Access to the Fitness Passport (FP)

Pre‑Employment Checks

Your employment is conditional upon the completion of all required pre‑employment checks, including relevant immunisations.

Equal Opportunity

We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone.

Reconciliation Action Plan

St Vincent’s Health Australia embraces Aboriginal and Torres Strait Islander people’s unique perspectives, knowledge and culture. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples. For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at [e-mail]

Closing Date: 5 December 2026 11:59pm