Student Residence Experience Coordinator

UniLodge; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

UniLodge in Melbourne is seeking a Customer Service Coordinator to support resident experiences with a mix of quiet and busy periods. You will be the welcoming point for residents, helping with enquiries and fostering a safe, healthy living environment.

With a background in hospitality or reception, you will rely on your strong communication and organisational skills to assist with residency matters, coordinate administrative duties, and contribute to a positive community.

Qualifications

• Background in reception or hospitality is desirable.
• Strong written and verbal communication skills.
• Good computer skills and able to multitask.
• We care attitude and resilience.

Responsibilities

• Create a friendly environment and deliver a positive resident experience.
• Assist with a range of enquiries related to student residency, studies, general needs, and wellbeing.
• Monitor and report safety and wellbeing concerns and escalate as needed.
• Coordinate and execute administrative duties (mail, filing, etc.).

Job description

UniLodge in Melbourne is seeking a Customer Service Coordinator to support resident experiences with a mix of quiet and busy periods. You will be the welcoming point for residents, helping with enquiries and fostering a safe, healthy living environment.

With a background in hospitality or reception, you will rely on your strong communication and organisational skills to assist with residency matters, coordinate administrative duties, and contribute to a positive community.