Operations Supervisor (Student Accommodation)

*Scape Co.; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Job summary

Scape Australia is seeking an Operations Supervisor (Student Accommodation) to lead on-site operations, guide the Customer Experience team, and ensure a safe, welcoming community for residents. You will work closely with the Operations Manager to drive service excellence and oversee arrivals, room allocations, and resident administration.

The ideal candidate is an experienced people leader who thrives in hospitality settings, can manage competing priorities with calm and clarity, build

Responsibilities

• Lead and support the Customer Experience team to deliver exceptional service at every resident touchpoint.
• Build genuine relationships with residents, proactively responding to enquiries and resolving issues with professionalism and care.
• Oversee key operational activities including arrivals, departures, room allocations and resident administration.
• Support the planning and delivery of resident engagement initiatives, wellbeing programs and community experiences.
• Assist with roster management, workforce planning and day-to-day team coordination.
• Monitor occupancy, resident accounts and operational reporting to support strong commercial outcomes.
• Collaborate with Facilities, Housekeeping and other on-site teams to ensure a seamless resident experience.
• Support the management of incidents, compliance requirements and site safety processes when required.
• Act as the on-site leader in the absence of the Operations Manager.

Job description

Operations Supervisor (Student Accommodation)

At Scape Australia, we do more than provide student accommodation. We create thriving, fun communities where students can live, learn, and grow. With over 20,000 residents across Australia, we combine smart design, brilliant service, and good vibes to make every resident feel welcome.

Now part of The Living Company, we're shaping the future of student living, one amazing experience at a time.

YOUR ROLE

As an Operations Supervisor, you'll be a key on-site leader, helping deliver an exceptional resident experience while supporting the day-to-day operations of the asset. Working closely with the Operations Manager, you'll lead from the front, guiding the Customer Experience team, building strong resident relationships and ensuring the community runs smoothly, safely and efficiently.

This is a hands-on leadership role that combines customer experience, operations, team development and commercial awareness to create an outstanding living environment for our residents.

Day-to-day you will:

• Lead and support the Customer Experience team to deliver exceptional service at every resident touchpoint.
• Build genuine relationships with residents, proactively responding to enquiries and resolving issues with professionalism and care.
• Oversee key operational activities including arrivals, departures, room allocations and resident administration.
• Support the planning and delivery of resident engagement initiatives, wellbeing programs and community experiences.
• Assist with roster management, workforce planning and day-to-day team coordination.
• Monitor occupancy, resident accounts and operational reporting to support strong commercial outcomes.
• Collaborate with Facilities, Housekeeping and other on-site teams to ensure a seamless resident experience.
• Support the management of incidents, compliance requirements and site safety processes when required.
• Act as the on-site leader in the absence of the Operations Manager.

THE IDEAL CANDIDATE

You're a natural leader who thrives in fast-paced, customer-focused environments. You enjoy building relationships, developing teams and creating positive experiences for residents while ensuring operational excellence behind the scenes.

• Passionate about customer experience, leadership and community building.
• An experienced people leader who enjoys coaching, mentoring and developing teams.
• Confident managing competing priorities while maintaining a high attention to detail.
• A strong communicator who can build relationships with residents, stakeholders and colleagues.
• Commercially aware, with experience supporting reporting, budgets or operational performance.
• Calm, solutions-focused and able to make sound decisions in a dynamic environment.
• Comfortable working with systems, processes and operational administration.
• Experienced in hospitality, accommodation, retail, property, tourism or a similar customer-focused environment.

Please note:The successful candidate must be willing to undertake a National Police Check and a Working with Children Check (WWCC) prior to starting in the position.

WHY YOU'LL LOVE WORKING AT SCAPE

We don't just create a great place to work, we bring the good vibes every single day. Here's a sneak peek at some of the perks that come with joining our team:

• Health, wellbeing, and safety initiatives to support you at work and beyond.
• Competitive rewards, recognition, and referral programs.
• Leave and lifestyle benefits to help you recharge and celebrate milestones.
• Access to exclusive employee discounts and partner offers.
• A passionate, inclusive culture focused on connection, growth, and good vibes.

Scape Australia and The Living Company honours and welcomes the rich heritage and contributions of the Traditional Custodians of the land and pays respect to their Elders past, present and future. Our workplace embraces diversity and strives to create an inclusive environment that respects and values your culture, traditions, and perspectives. Join us in building a harmonious and empowered community where everyone's voice is heard and celebrated.