Operations Leader – Student Accommodation & Community

Scape Australia; City of Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Health & wellbeing programs

Competitive rewards

Leave benefits

Exclusive employee discounts

Inclusive culture

Job summary

Scape Australia is seeking an Operations Manager for Scape South Bank in Brisbane. You will lead a team to deliver exceptional customer service and drive business priorities across day-to-day operations.

The role requires a proactive leader with 5+ years in customer service/operations, strong team management, and financial acumen, including budgets and tenancy knowledge. A dynamic, inclusive culture and vibrant campus environment await.

Qualifications

• Minimum 5-years’ experience in a customer service/operations role.
• Prior experience managing strong effective teams
• Ability to monitor and control financials and budgets
• A good understanding of Residential Tenancy (RTA) legislation

Responsibilities

• Plan and manage resource levels to deliver high-quality customer service and operations.
• Oversee and deliver on-site training for new customer service team members
• Manage the collection, distribution, and ongoing development of all relevant reporting requirements related to the property
• In liaison with the Facilities team, support the preparation and expenditure of facilities management budgets (both operational and capital expenditure).
• In liaison with the Wellness and Hygiene team, maintain high standards of property presentation in both common areas and rooms.
• Management of customer arrears that meet the identified company target.
• Control of operational costs that deliver an under or on-budget performance.
• Meet or exceed budgeted short-term and long-term revenue targets.
• Support property specific Sales and Marketing campaigns

Skills

Team leadership

Budget management

Customer service

Operations management

People management

Tools

Reporting software

Budget tracking tools

Job description

Scape Australia is seeking an Operations Manager for Scape South Bank in Brisbane. You will lead a team to deliver exceptional customer service and drive business priorities across day-to-day operations.

The role requires a proactive leader with 5+ years in customer service/operations, strong team management, and financial acumen, including budgets and tenancy knowledge. A dynamic, inclusive culture and vibrant campus environment await.