Resident Admissions & Admin Lead

Opal HealthCare; Morayfield; On-site; AUD 68,000 - 82,000; Full time

Benefits offered by this job

True work-life balance

Career development through Opal Health

Leadership pathways

Paid parental leave

$5,000 referral bonus

National secondment opportunities

Sector-leading systems & innovation

Job summary

Opal HealthCare is seeking a compassionate and organised Customer Support Coordinator to welcome new residents and lead the administration team at Morayfield GroveCare Community. This is a permanent full-time role in a warm, values-led environment.

Located near Morayfield Shopping Centre, the community offers a supportive space with opportunities to build meaningful relationships with residents, families and partners.

Qualifications

• Experience in a client-facing role involving consultation and relationship building (aged care, healthcare, hospitality or community services highly regarded)
• Proven leadership skills with experience coaching and mentoring a team
• Exceptional organisational and communication skills with a genuine passion for helping people
• An empathetic nature with the ability to manage sensitive conversations
• Willingness to complete: Pre-employment medical; NDIS Worker Screening Check

Responsibilities

• Conduct tours of the Care Community and manage the admission process for prospective residents and families
• Act as a warm and knowledgeable first point of contact, guiding prospective residents and families through their journey to finding a new home.
• Lead and inspire a team to deliver exceptional administrative and customer support services.
• Build lasting, trusting relationships with residents, families, and key community partners.
• Ensure our care community is a welcoming environment and a hub of connection.
• Manage the efficient day-to-day operations of our administration function.

Skills

Client-facing

Leadership

Communication

Empathy

Job description

Opal HealthCare is seeking a compassionate and organised Customer Support Coordinator to welcome new residents and lead the administration team at Morayfield GroveCare Community. This is a permanent full-time role in a warm, values-led environment.

Located near Morayfield Shopping Centre, the community offers a supportive space with opportunities to build meaningful relationships with residents, families and partners.