Resident Experience & Admin Leader

Opal Aged Care; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

12% superannuation

Job summary

Opal HealthCare in Epping, Victoria seeks a compassionate Customer Support Manager to welcome new residents and lead the administration team at Epping Meadows Care Community.

This permanent, full-time role (Mon–Fri) focuses on delivering outstanding customer service, building strong relationships with residents and families, and ensuring smooth day-to-day administration operations.

Join a values-led organisation offering career development and a supportive environment.

Qualifications

• Leadership capability to coach and mentor a team.
• Strong customer service focus with a genuine care for residents.
• Excellent communication skills with families and stakeholders.

Responsibilities

• Act as warm, knowledgeable first contact for residents and families.
• Lead and inspire the administration and customer support team.
• Build lasting relationships with residents, families and community partners.
• Ensure a welcoming environment and connected care community.
• Oversee day-to-day administration operations for efficiency.

Skills

Leadership

Customer service

Communication

Job description

Opal HealthCare in Epping, Victoria seeks a compassionate Customer Support Manager to welcome new residents and lead the administration team at Epping Meadows Care Community.

This permanent, full-time role (Mon–Fri) focuses on delivering outstanding customer service, building strong relationships with residents and families, and ensuring smooth day-to-day administration operations.

Join a values-led organisation offering career development and a supportive environment.