Reservations Specialist – Pre-Opening Hotel

AC Hotels by Marriott; Gold Coast City; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Accommodation benefits

Dining benefits

Global career opportunities

Learning and development

Job summary

AC Hotels by Marriott Gold Coast is seeking a Reservations Agent to join our pre-opening team. You will handle FIT and group bookings, ensuring accurate rates, room types and clear policies from the first interaction with guests.

As part of the pre-opening phase, you will help establish systems, standards and ways of working that shape the guest journey from day one, while delivering personalised, precise service in a fast-paced environment.

Qualifications

• Strong communication skills and a professional telephone manner.
• Excellent attention to detail and accuracy when managing booking information.
• Confidence handling multiple enquiries and priorities in a fast-paced environment.
• A guest-focused mindset with proactive service.
• Previous reservations or hospitality experience is advantageous.

Responsibilities

• Process new reservations, amendments and cancellations across FIT and group bookings.
• Identify guest needs and recommend room type, rate and package.
• Manage group room blocks, rooming lists and booking details.
• Accurately enter and maintain reservation information in the reservation system.
• Explain rates, guarantee requirements, cancellation policies and booking conditions clearly.
• Record and coordinate special requests to support a seamless guest experience.
• Respond to enquiries regarding hotel facilities, services and accommodation.
• Apply appropriate rate codes, packages and special reservation types.
• Use effective sales techniques to maximise room revenue and identify opportunities to convert enquiries into bookings.
• Follow escalation procedures when resolving reservation or guest concerns.
• Work closely with Sales, Events, Revenue, Front Office and other departments to ensure booking details are communicated accurately.
• Maintain guest privacy, confidentiality and Marriott International standards at all times.

Skills

Communication skills

Attention to detail

Multitasking

Customer service

Reservations experience

Tools

Reservation system

Job description

AC Hotels by Marriott Gold Coast is seeking a Reservations Agent to join our pre-opening team. You will handle FIT and group bookings, ensuring accurate rates, room types and clear policies from the first interaction with guests.

As part of the pre-opening phase, you will help establish systems, standards and ways of working that shape the guest journey from day one, while delivering personalised, precise service in a fast-paced environment.