RESERVATIONS SALES AGENT

Westbeachparks; Adelaide; Hybrid; AUD 58,000 - 71,000; Full time

Benefits offered by this job

Free onsite carparking

Uniform supplied

Health & wellbeing program

Employee Assistance Program (EAP)

Familiarisation Allowance

Job summary

West Beach Parks is seeking enthusiastic Reservations Sales Agents to help guests plan memorable stays at our Holiday Park and The Retreat. You’ll be the first point of contact, answering questions and turning inquiries into bookings with a focus on great service and revenue growth.

You’ll work under the Reservations Supervisor across a 7-day roster, using your sales and customer service skills to maximise occupancy and guest satisfaction.

Qualifications

• Experience in customer service roles in accommodation, tourism or hospitality.
• Ability to upsell and achieve sales targets.
• Excellent communication with guests from diverse backgrounds.
• Reliable, punctual and detail‑oriented.

Responsibilities

• Assist guests with accommodation enquiries and bookings by phone and email.
• Know accommodation types, facilities, rates, packages, and promotions to recommend options.
• Identify opportunities to upsell and maximise revenue.
• Manage bookings across multiple channels.
• Deliver friendly, knowledgeable, and efficient service from first contact.

Skills

Customer service

Sales targets

Upselling

Communication

Booking platforms

Tools

Booking systems

Job description

Who we are...
West Beach Parks is a 135 hectare world-class, multi-award-winning precinct set on 1.2km of coastline in the Adelaide suburb of West Beach, just minutes from the buzz of Glenelg and the convenience of the city’s major airport.

Boasting two expansive accommodation properties, premier golf courses, boating marina and internationally rated sporting facilities, it is no wonder West Beach Parks remains one of South Australia’s most popular holiday, sport, and adventure destinations, as well as Adelaide’s hub for accommodation and sporting events.

West Beach Parks is one of the most popular lifestyle destinations in the country and we attribute our success to the outdoors-loving holiday makers of Australia.

We are looking to recruit someone with the right values and behaviours who can help us ensure our workplace values are at the heart of everything we do. Our values are:

• ETHICS is how we do everything with honesty
• ACCOUNTABILITY is how we own our action to make things happen
• RESPECT is how we care about each other and our environment
• TEAMWORK is how we do our best work as one

Do you share these values? If so, read on…

Job Description

What we offer...

• The opportunity to contribute your ideas to develop and enhance the guest experience.
• Full-time hours, flexible hours of work across various shifts over a 7-day roster.
• Salary $64,279 + penalty rates for weekend and public holiday work.
• Free onsite carparking.
• A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
• An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
• All of your uniform is supplied.
• A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.
• Other exclusive discounts, perks and salary sacrifice options.

The role...

We’re looking for enthusiastic Reservations Sales Agents to join the West Beach Parks team and help our guests plan memorable stays at our Holiday Park and The Retreat.

Reporting to the Reservations Supervisor, you’ll be one of the first points of contact for our guests – answering questions, recommending the right accommodation and helping turn holiday plans into bookings.

This is more than taking reservations. You’ll use your customer service and sales skills to create a great first impression while helping us maximise bookings and revenue across West Beach Parks.

You will play a leading role in generating revenue and ensuring superior customer service is delivered to West Beach Parks guests through:

• Helping guests with accommodation enquiries and bookings by phone and email
• Getting to know our accommodation, facilities, rates, packages and promotions so you can confidently recommend the best option for each guest
• Identifying opportunities to convert enquiries, upsell and maximise revenue
• Managing bookings across multiple channels
• Delivering friendly, knowledgeable and efficient service from the very first interaction
• Helping guests get excited about their upcoming stay at West Beach Parks

To obtain further details regarding the role, a position description is available on the “Careers – Jobs on Offer” page of the West Beach Parks website.

You are...

A positive and enthusiastic team member with a drive to succeed, experience in achieving and exceeding sales targets and the ability to effectively up sell and close a sale at every opportunity.

You have experience in customer service roles in the accommodation, tourism or hospitality industries and display West Beach Parks values in all you do. You can also:

• Communicate to colleagues and guests of all backgrounds,
• Quickly develop an understanding of various accommodation types and features,
• Demonstrate reliability and punctuality,
• Show strong attention to detail and accuracy, and
• Adapt quickly and positively to changes in pace.

Applications close on Monday 5 October

Enquiries can be directed to Chanelle Hetherington, People and Culture Administrator on 8355 7322 or via email [e-mail] .

Please be advised that we do not accept emailed applications for this position.

West Beach Parks is an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Karina Beck if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss flexible working arrangements for this role.