RESERVATIONS SUPERVISOR

Westbeachparks; Adelaide; Hybrid; AUD 66,000 - 88,000; Full time

Benefits offered by this job

Free onsite parking

Health & wellbeing program

Uniform provided

Familiarisation Allowance

Discounts & salary sacrifice options

Job summary

West Beach Parks is seeking a Reservations Supervisor to oversee daily operations of the Reservations Sales department and drive top‑line revenue while delivering exceptional guest service. Reporting to the Reservations and Revenue Manager, you will ensure accurate bookings and support rate strategy.

You are a proactive leader with 2–3 years in reservations or front‑office, proven team management, and strong upselling skills.

Qualifications

• 2–3 years of hotel reservations or front‑office experience.
• Proven leadership or supervisory experience.
• Strong sales and customer service skills, including upselling.

Responsibilities

• Process reservation requests, changes and cancellations promptly by phone, mail or online.
• Ensure accurate data entry of bookings into the property management system.
• Maintain a positive sales approach to maximise accommodation revenue.
• Monitor market conditions and competitor activity to identify revenue opportunities.
• Ensure interactions reflect the brand promise of a seamless, memorable experience.
• Lead, coach and mentor Reservations Sales Agents.

Skills

Customer service

Team leadership

Sales & upselling

Reservation systems

Tools

Reservation system

OTAs (Booking.com, Expedia)

Job description

Who we are...
West Beach Parks is a holiday, sport, and community destination, situated along 1.2 km of picturesque Adelaide coastline. Our 135-hectare precinct in West Beach offers something for everyone – from accommodation and a premium golf park with 2 golf courses, to a marina and world-class sports facilities. Visitors can enjoy an array of recreational opportunities suited to all ages and interests.

Guests staying with us can choose from our two accommodation properties, including Discovery Parks – West Beach Parks South Australia’s largest and much-loved Holiday Park with 126 cabins for different budgets and 333 caravan and camping sites. Alternatively, The Retreat at West Beach Parks offers a range of deluxe self-contained shacks with 76 in total and 3 safari tents.

West Beach Parks is a South Australian Government statutory authority dedicated to the environment, preserving our natural surroundings, and enhancing local biodiversity. Community connection is at our core, as we provide inclusive spaces that welcome people from all walks of life to enjoy and engage with the outdoors.

Our team celebrates Australia’s outdoor active lifestyle, welcoming holidaymakers, sports enthusiasts, and community members alike. If you share our commitment to exceptional service and environmental sustainability, we invite you to become part of the West Beach Parks experience.

Every team member plays a role in creating experiences that connect people, celebrate community, and respect the environment. Guided by our core values of Ethics , Accountability , Respect , and Teamwork , we take pride in building a workplace where excellence, inclusivity, and sustainability go hand in hand.

Job Description

What We Offer...

• The opportunity to contribute your ideas to develop and enhance the guest experience.
• Full-time hours over a 7-day roster.
• Annual salary of $77,000 + plus penalties for weekends & public holidays.
• Free onsite parking.
• A safe, enjoyable, diverse and inclusive work environment where you will be recognised and rewarded for your effort, making West Beach Parks a unique, fulfilling and fun place to work.
• An extensive and varied health and wellbeing program, including monthly initiatives, free and confidential access to an Employee Assistance Program (EAP), flu vaccinations and more.
• All of your uniform is supplied.
• A Familiarisation Allowance which you can use to stay in one of our accommodation properties or play rounds of golf.
• Other exclusive discounts, perks and salary sacrifice options.

The Role…
Reporting to the Reservations and Revenue Manager, the Reservations Supervisor is responsible for the day‑to‑day operations of the Reservation Sales department, ensuring excellent customer service, accurate recording and processing of accommodation reservations and the maximisation of sales. The role will also support the Reservations and Revenue Manager (RRM) with rate strategy and revenue management.

Your key responsibilities will include:

• Ensure all reservation requests, changes and cancellations received by telephone, mail or online are processed in a timely manner.
• Ensure that all guest bookings are accurately entered into the property management system by following correct procedure.
• Maintain a positive sales approach within the team to maximise overall accommodation revenue.
• Monitor market conditions and competitor activity, highlighting revenue opportunities to the RRM
• Ensure that every interaction reflects the brand’s promise of a seamless, memorable, and enjoyable experience.
• Lead, inspire, support, motivate, train and mentor Reservations Sales Agents.

You Are...
A positive and enthusiastic team leader with a passion for customer service. You have a proven track records of achieving and exceeding sales targets and have the ability to effectively up sell and close a sale at every opportunity.

To be successful in the role you will have:

• 2–3 years of hotel reservations or front‑office experience.
• Demonstrated experience leading or supervising a team.
• Strong sales and customer service skills, including upselling and converting enquiries into bookings.
• Understanding of OTAs and distribution channels, such as Booking.com and Expedia, as well as direct hotel bookings.
• Experience with a reservation or booking management system.
• Availability to work across a 7-day roster.

Applications close on Friday 25 September.

Enquiries can be directed to Chanelle Hetherington, People and Culture Administrator on 8355 7322 or via email [e-mail].

Please be advised that we do not accept emailed applications for this position.

West Beach Parks is an equal opportunity employer where everyone belongs in everything we do. We promote a culture of respect, tolerance, diversity and inclusion. We welcome applications from those with diverse backgrounds including people who live with disability.

Please contact Karina Beck if you require support or have any access requirements during the recruitment process. West Beach Parks are committed to providing reasonable workplace adjustments to ensure all team members are successful in their roles.

The South Australian public sector promotes flexible ways of working. Applicants are encouraged to discuss flexible working arrangements for this role.