Guest Services Manager

Belgravia PRO; Sydney; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hospitality Award pay

Job summary

BelgraviaPRO in Sydney’s Narrabeen area seeks a Guest Services Manager to lead our Guest Services Attendants and shape memorable guest experiences from arrival to departure. You will oversee reception, reservations and guest services, coaching a frontline team and coordinating rosters and activities in a busy park environment.

The role requires strong people skills, hands-on leadership, and a focus on customer-centric service. Availability on weekends, evenings and public holidays is expected.

Qualifications

• CPR certification is required.
• National Police Check is required on onboarding.
• Working with Children Check NSW or equivalent is required.
• A suitable level of fitness and flexible attitude to workloads.

Responsibilities

• Lead, coach and develop a high-performing Guest Services team.
• Provide hands-on support during busy periods at reception and guest services.
• Oversee day-to-day operation of reception, reservations and guest services.
• Handle guest enquiries and escalations to ensure smooth stays.
• Coordinate rosters, training and performance to maintain service standards.
• Plan and deliver guest activities and experiences to enhance stays.
• Collaborate with other departments for a seamless guest journey.
• Assist housekeeping to meet high cleanliness standards.

Skills

Guest services leadership

Team supervision

Reception operations

Reservation systems

Customer service

Communication

Tools

Booking software

Job description

NSW, Sydney Lakeside Holiday Park - North Narrabeen NSW 2101

• Full time position
• Be part of a dynamic and growing team

An exciting opportunity to work in a holiday park in the beautiful coastal side of Narrabeen, NSW

As a key member of the resort leadership team, you'll play an important role in shaping memorable holiday experiences while leading a passionate Guest Services team. This is afull-time permanent salaried position, reporting to the General Manager.

What You’ll Do

As Guest Services Manager, you'll be the driving force behind the guest experience from arrival to departure, ensuring every stay is smooth, welcoming and memorable.

• Lead, coach and develop a high-performing Guest Services team.
• Work alongside the team on reception and guest services, providing hands‑on support during busy periods.
• Oversee the day‑to‑day operation of reception, reservations and guest services.
• Create positive and memorable guest experiences while confidently handling guest enquiries and escalations.
• Coordinate rosters, team training and performance to maintain exceptional service standards.
  Plan and deliver engaging guest activities and experiences that enhance every stay.
• Collaborate closely with all departments to ensure a seamless guest journey.
• You will assist to ensure the highest possible standards and efficiency in the Housekeeping Department.

You will assist in providing direction and support to the Housekeeping team, through daily coordination and task allocation, as well as hands on duties relative to the park housekeeping requirements, including:

• Accommodation, Amenities and Public Areas are cleaned and serviced to Housekeeping Standards
• Roster planning, schedules and organising the supervision of staff
• Planning of daily room requirements, servicing and pre‑arrival checks
• Monitoring linen and stock supplies, ordering and rotation
• Fantastic customer service;

The Role

The role is structured to attract someone who loves working with and alongside customer centric teams that provide a genuine, positive impact by connecting the community to leisure. You will lead our team of Guest Service Attendants.

You should have great people and verbal communication skills and be used to working within a customer centric, busy park environment. The successful candidate will be coaching their team to follow the BelgraviaPRO customer service philosophy by leading from the front.

This role involves delivering exceptional leadership to your team as well as assisting with administrative and hospitality tasks.

About you

You will be friendly, enthusiastic and available to weekends, evenings and public holidays.

• Experience with computerised booking systems and good computer skills;
• Willingness to learn and apply our systems and processes;
• Flexible attitude to hours;
• Ensure the cleaning is completed in a timely manner;
• Ability to work in a team environment;
• Advising of any maintenance or WHS issues.

ESSENTIAL

• Current CPR
• National Police Check clearance upon on-boarding
• Working with Children's Check NSW or equivalent
• A suitable level of fitness with a flexible approach to workloads and a can do attitude

DESIRABLE

• Experience as a Senior, Lead, Supervisor or experienced Housekeeper in a busy hospitality environment is preferred, however candidates with the right skills and attitude will also be considered
• RMS 9+ (Online Reservation System) experience preferred but not necessary
• Minimum 2 years experience in a similar role

We can provide full time (38 hrs per week) work for the right person; a stimulating and challenging work environment and Hospitality Award pay and conditions.

The Company

BelgraviaPROis a management services company specialising in the operation of tourism properties, from campgrounds to large-scale tourist parks, we are also offering Park Manager training through the company’s successful RTO

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement

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