Restaurant Floor Manager

The Glen Hotel Pty; Brisbane; On-site; AUD 60,000 - 80,000; Full time

Job summary

St Albans Hospitality is seeking an experienced Restaurant Floor Manager to lead the front-of-house team in Brisbane's premium dining environment. You will drive service excellence, guest satisfaction and seamless floor operations across busy shifts.

Ideal applicants bring previous floor-management experience in high-volume settings, strong leadership, excellent communication, and a willingness to obtain an RSA. Full working rights in Australia are required.

Qualifications

• Previous experience as a Restaurant Floor Manager or similar leadership role within a premium or high-volume restaurant.
• Strong leadership skills with the ability to motivate, coach and develop a team.
• Excellent communication and organisational skills.
• A current RSA or willingness to obtain one.
• Full working rights in Australia.

Responsibilities

• Leading and supporting the front-of-house team to deliver exceptional service.
• Overseeing daily floor operations to ensure smooth and efficient service.
• Coaching, mentoring and developing team members to build a confident and high-performing team.
• Managing guest experiences, reservations and service flow throughout each shift.
• Maintaining high standards of presentation, service and attention to detail.
• Working closely with the kitchen and bar teams to ensure seamless communication and service.
• Handling guest feedback professionally and ensuring positive outcomes.
• Supporting the restaurant leadership team with operational improvements and team performance.

Skills

Leadership

Communication

Customer service

Staff development

POS knowledge

Problem solving

Education

RSA certification

Tools

POS systems

Job description

Great restaurants need great leaders. Join us and lead the floor at some of Brisbane's most celebrated dining destinations.

St Albans Hospitality is home to some of Brisbane's most celebrated dining destinations, including Hellenika, SK Steak & Oyster, Sushi Room and Sunshine, all located within The Calile Hotel precinct on James Street.

We're looking for an experienced and passionate Restaurant Floor Manager to join our growing team.

This is a fantastic opportunity for hospitality professionals who thrive in a fast-paced, premium dining environment, enjoy leading people and take pride in delivering exceptional guest experiences.

About the Role

As a Restaurant Floor Manager, you'll play a key role in the day-to-day operations of the restaurant, leading the front-of-house team and ensuring every guest enjoys a memorable dining experience.

Working closely with the restaurant leadership team, you'll be responsible for maintaining service standards, developing your team and creating a positive and welcoming environment for both guests and staff.

Your responsibilities will include:

Leading and supporting the front-of-house team to deliver exceptional service.

Overseeing daily floor operations to ensure smooth and efficient service.

Coaching, mentoring and developing team members to build a confident and high-performing team.

Managing guest experiences, reservations and service flow throughout each shift.

Maintaining high standards of presentation, service and attention to detail.

Working closely with the kitchen and bar teams to ensure seamless communication and service.

Handling guest feedback professionally and ensuring positive outcomes.

Supporting the restaurant leadership team with operational improvements and team performance.

About You

We're looking for someone who genuinely loves hospitality, leads by example and knows how to bring out the best in their team.

Ideally, you'll bring:

Previous experience as a Restaurant Floor Manager, Assistant Restaurant Manager or similar leadership role within a premium or high-volume restaurant.

Strong leadership skills with the ability to motivate, coach and develop a team.

A genuine passion for hospitality and delivering outstanding guest experiences.

Excellent communication and organisational skills.

Confidence managing busy services while remaining calm and professional.

Strong knowledge of restaurant operations, service standards and POS systems.

A hands-on approach, positive attitude and excellent attention to detail.

Flexibility to work evenings, weekends and across a rotating roster.

A current RSA or willingness to obtain one.

Full working rights in Australia.

Why You'll Love It

At St Albans Hospitality, we're passionate about great food, exceptional service and creating an environment where our people can build rewarding careers.

Here's what you can look forward to:

The opportunity to work across some of Brisbane's most prestigious dining destinations.

A fantastic James Street location within The Calile Hotel precinct.

A supportive and experienced leadership team.

Opportunities for career development and progression across our restaurant group.

A vibrant, professional and collaborative team environment.

Competitive remuneration based on experience.

Screening Questions

• Do you have previous customer service experience within the hospitality industry?


• How many years of experience do you have in a restaurant management or leadership role?


• What is your salary expectaion?


• What is your notice period, and when would you be available to start?