Reservations Maestro: Guest Experience at a Theme Park

Village Roadshow Ltd; Gold Coast City; On-site; AUD 39,000 - 58,000; Part time

Benefits offered by this job

Unlimited park access

Guest passes for friends and family

Discounts on dining and encounters

Employee Benefits App

Job summary

Village Roadshow Ltd is seeking a part-time Reservations Agent at Main Beach, QLD. You will manage reservations across channels, respond to guest inquiries, and coordinate group and VIP bookings to ensure memorable stays at our Sea World Resort destination and other venues.

You’ll work with front office teams to ensure smooth check-ins and check-outs, while leveraging Opera PMS and TravelClick where possible. Weekend availability is required for peak periods.

Qualifications

• Experience in Front Office Reception or Reservations.
• Ability to handle bookings from multiple channels with accuracy.
• Flexibility to work weekends and school holidays.

Responsibilities

• Manage reservations inbox and third-party bookings.
• Personalise guest stays by answering questions and handling special requests.
• Coordinate group and VIP bookings with operators and delegates.
• Assist with front office check-in/out and guest arrival experience.
• Liaise with travel agents for last-minute requests.

Skills

Front desk experience

Guest service

Weekend availability

Tools

Opera PMS

TravelClick

Job description

Village Roadshow Ltd is seeking a part-time Reservations Agent at Main Beach, QLD. You will manage reservations across channels, respond to guest inquiries, and coordinate group and VIP bookings to ensure memorable stays at our Sea World Resort destination and other venues.

You’ll work with front office teams to ensure smooth check-ins and check-outs, while leveraging Opera PMS and TravelClick where possible. Weekend availability is required for peak periods.