Front Office Duty Manager | Monarto Safari Resort

Journey Beyond; Adelaide; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Career progression

Staff meals

Journey Beyond group discounts

Employee Assistance Program

Job summary

Journey Beyond is seeking a Front Office leader for Monarto Safari Resort, near Adelaide, to deliver exceptional guest experiences and oversee front desk operations.

Under the direction of the Front Office Manager, you will manage guest services, set workload priorities, and develop the team to drive hotel performance. Nights, weekends, and holidays require availability.

Qualifications

• Duty Manager experience in a hotel setting or resort.
• Excellent communication and problem solving skills.
• First Aid and CPR certification.
• RSA (Responsible Service of Alcohol) certificate.
• Availability to work nights, weekends and public holidays.
• Knowledge of NewBook is desirable but not essential.

Responsibilities

• Provide high quality guest service by managing guest experiences and hotel operations.
• Prioritise workload including task allocation to ensure your team delivers memorable experiences.
• Develop your team's skills to drive results that positively impact hotel performance.
• Have authentic conversations with guests to resolve issues, queries or concerns.
• Be the first point of contact for any critical emergency situations.

Skills

Duty Manager experience

Guest service

Communication

Problem solving

NewBook knowledge

First Aid/CPR

RSA certification

Night/Weekend availability

Tools

NewBook

Job description

About Us

With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Tourism Australia.

About the Role

Under the direction and guidance of the Front Office Manager, you will lead and oversee all aspects of Front Office, to deliver a unique and exceptional guest experience at Monarto Safari Resort.

Your tasks will mostly involve:

• Providing high quality guest service by managing guest experiences and hotel operations
• Prioritising workload including task allocation to ensure your team deliver memorable experiences
• Developing your team’s skills to drive results that positively impact on hotel performance
• Having authentic conversations with guests to resolve issues, queries or concerns
• Being first point of contact for any critical emergency situations

About you

The successful candidate will have:

• Duty Manager experience in a hotel setting with a passion for delivering excellent guest services
• Knowledge in NewBook is desirable but not essential
• Excellent communication & problem solving skills
• Hold a valid visa with the right to work in Australia
• First Aid and basic CPR certification
• Responsible Service of Alcohol Certificate
• Availability to work nights, weekends and public holidays.

What we offer

• Opportunities for career progression
• Journey Beyond group discounts
• Discount on hotel accommodation & food and beverage offerings
• Staff Meals
• Employee Assistance Program