Reservations & Events Support

Dedes Group; Municipality of Hunters Hill; On-site; AUD 55,000 - 85,000; Full time

Job summary

Dedes Group is seeking a capable Reservations Coordinator to manage day-to-day bookings across multiple venues in NSW. You will handle phone, email, and online enquiries with warmth and professionalism, maintaining accurate records and ensuring guest experiences meet brand standards.

Join a hands-on, head-office based role with on-site event support. You will liaise with venue teams, monitor pacing and capacity, and adapt quickly to changing guest needs while delivering exceptional service

Qualifications

• Experience in reservations, hospitality, events, or customer service preferred.
• Familiarity with reservation systems an advantage (training provided).
• Strong time-management and administrative skills.
• Excellent communication and customer service under pressure.

Responsibilities

• Manage day‑to‑day reservations for all venues within the portfolio.
• Handle phone, email, and online reservation enquiries with warmth and professionalism.
• Maintain accurate booking records across reservation systems.
• Monitor pacing, booking times and capacity to support smooth operations.
• Liaise with venue teams to communicate bookings, special requests, and changes.
• Respond to guest enquiries about venues, menus, directions, and general information.
• Ensure reservations reflect standards and deliver a seamless guest experience.

Skills

Highly organized

Confident communicator

Multi-venue management

Calm under pressure

On-site event support

Flexible availability

Job description

• Manage day‑to‑day reservations for all venues within the portfolio
• Handle phone, email, and online reservation enquiries with professionalism and warmth
• Maintain accurate booking records across reservation systems
• Monitor pacing, booking times, and capacity to support smooth venue operations
• Liaise with venue teams to communicate bookings, special requests, and changes
• Respond to guest enquiries about venues, menus, directions, and general information
• Ensure all reservations reflect company standards and deliver a seamless guest experience

What We’re Looking For

• Highly organised with strong attention to detail
• Confident communicator with excellent customer service skills
• Comfortable managing multiple venues and priorities
• Calm, professional, and solutions‑focused under pressure
• Willing to be hands‑on when supporting events on site
• Flexible availability, including evenings and weekends. Role predominatly Wednesday - Sunday.

Experience & Skills

• Experience in reservations, hospitality, events, or customer service preferred
• Familiarity with reservation systems an advantage (training provided)
• Strong time‑management and administrative skills

This role offers the best of both worlds — a structured, head‑office‑based reservations position combined with exciting, on‑the‑ground event involvement. You’ll gain exposure to multiple venues, work closely with both reservations and events teams, and play a key role in delivering exceptional guest and client experiences across the group.