Reservations Agent Grand Saddles Lodge,

Saddles Mount White; Central Coast Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

The Grand Saddles Lodge is a boutique luxury retreat in Australia with 20 private villas, dining, a piano bar and a spa. A Reservations Agent will convert enquiries into confirmed stays, curate pre-arrival itineraries and coordinate with front office, restaurant and spa teams to ensure every booking detail is delivered on arrival.

Ideal candidates have at least two years in luxury reservations, strong communication skills, and familiarity with Opera Cloud or Mews.

Qualifications

• A minimum of two years' reservations experience within a luxury hotel, lodge or resort.
• Working knowledge of a property management system (Opera Cloud, Mews or similar) and online distribution channels
• Excellent written and verbal communication, with strong attention to detail
• A sales-minded approach to enquiries, packages and upselling
• Understanding of rate structures, deposit and cancellation policies, and availability management
• Familiarity with luxury travel networks and travel advisor relationships is advantageous
• A flexible approach to rostering, including weekend work as part of the ordinary working roster

Responsibilities

• Respond to all enquiries promptly and professionally, within 24 hours
• Convert enquiries into confirmed reservations and track conversion performance
• Build pre-arrival itineraries across dining, spa and guided experiences in liaison with each department
• Maintain accurate guest profiles, preferences and special occasion notes
• Process deposits, amendments and cancellations in line with lodge policy
• Manage travel advisor, wholesale and direct bookings with equal care
• Provide daily reporting on occupancy, pickup and forward bookings as required
• Support the front office team during peak periods

Skills

Reservations experience

PMS knowledge

Sales-minded

Attention to detail

Excellent communication

Tools

Opera Cloud

Mews

Job description

The Reservations Agent is responsible for converting enquiries into confirmed stays and for shaping each guest's visit well before they arrive. At a lodge of 20 suites, every booking is personal: you will be the voice guests come to know, curating dining, spa and experience itineraries around the occasion that brings them to the Grand Saddles Lodge.

Working within a small team, you will manage enquiries by phone, email and online channels, maintain accurate rate and inventory records in the property management system, and work closely with the front office, restaurant and spa teams so that every detail agreed at booking is delivered on arrival. You will also support relationships with travel advisors, wholesale partners and returning guests, and contribute to the lodge's revenue performance through thoughtful upselling and careful management of availability.

Key responsibilities

Respond to all enquiries promptly and professionally, within 24 hours

Convert enquiries into confirmed reservations and track conversion performance

Build pre-arrival itineraries across dining, spa and guided experiences in liaison with each department

Maintain accurate guest profiles, preferences and special occasion notes

Process deposits, amendments and cancellations in line with lodge policy

Manage travel advisor, wholesale and direct bookings with equal care

Provide daily reporting on occupancy, pickup and forward bookings as required

Support the front office team during peak periods

About you

A minimum of two years' reservations experience within a luxury hotel, lodge or resort

Working knowledge of a property management system (Opera Cloud, Mews or similar) and online distribution channels

Excellent written and verbal communication, with strong attention to detail

A sales-minded approach to enquiries, packages and upselling

Understanding of rate structures, deposit and cancellation policies, and availability management

Familiarity with luxury travel networks and travel advisor relationships is advantageous

A flexible approach to rostering, including weekend work as part of the ordinary working roster

About us

The Grand Saddles Lodge is an intimate retreat bringing together 20 private villas, fine dining, an elegant piano bar and a restorative day spa. Set opposite the acclaimed restaurant The Homestead at Saddles, The Lodge offers thoughtful luxury, where genuine hospitality, exceptional food and the surrounding landscape shape every stay. The Grand Saddles Lodge forms part of the John Singleton Group, reflecting a longstanding commitment to creating exceptional destinations that celebrate Australian hospitality, premium experiences and a strong connection to place.