Luxury Lodge Reservations Specialist

Saddles Mount White; Central Coast Council; On-site; AUD 45,000 - 60,000; Full time

Job summary

The Grand Saddles Lodge is a boutique luxury retreat in Australia with 20 private villas, dining, a piano bar and a spa. A Reservations Agent will convert enquiries into confirmed stays, curate pre-arrival itineraries and coordinate with front office, restaurant and spa teams to ensure every booking detail is delivered on arrival.

Ideal candidates have at least two years in luxury reservations, strong communication skills, and familiarity with Opera Cloud or Mews.

Qualifications

• A minimum of two years' reservations experience within a luxury hotel, lodge or resort.
• Working knowledge of a property management system (Opera Cloud, Mews or similar) and online distribution channels
• Excellent written and verbal communication, with strong attention to detail
• A sales-minded approach to enquiries, packages and upselling
• Understanding of rate structures, deposit and cancellation policies, and availability management
• Familiarity with luxury travel networks and travel advisor relationships is advantageous
• A flexible approach to rostering, including weekend work as part of the ordinary working roster

Responsibilities

• Respond to all enquiries promptly and professionally, within 24 hours
• Convert enquiries into confirmed reservations and track conversion performance
• Build pre-arrival itineraries across dining, spa and guided experiences in liaison with each department
• Maintain accurate guest profiles, preferences and special occasion notes
• Process deposits, amendments and cancellations in line with lodge policy
• Manage travel advisor, wholesale and direct bookings with equal care
• Provide daily reporting on occupancy, pickup and forward bookings as required
• Support the front office team during peak periods

Skills

Reservations experience

PMS knowledge

Sales-minded

Attention to detail

Excellent communication

Tools

Opera Cloud

Mews

Job description

The Grand Saddles Lodge is a boutique luxury retreat in Australia with 20 private villas, dining, a piano bar and a spa. A Reservations Agent will convert enquiries into confirmed stays, curate pre-arrival itineraries and coordinate with front office, restaurant and spa teams to ensure every booking detail is delivered on arrival.

Ideal candidates have at least two years in luxury reservations, strong communication skills, and familiarity with Opera Cloud or Mews.