Reservations Agent

The Langham, Gold Coast; Gold Coast City; On-site; AUD 48,000 - 65,000; Full time

Benefits offered by this job

Complimentary meals on shift and laund

6 complimentary hotel nights

Employee Assistance Program

Job summary

The Langham, Gold Coast is seeking a vibrant Reservations Agent to deliver exceptional guest service, handle room reservations, cancellations, and rate quotations. You will ensure a seamless guest experience in line with The Langham brand standards and provide options to meet guest needs.

Join a dynamic global hospitality group offering world-class training, career progression, and generous staff benefits such as complimentary meals, hotel nights, and more.

Qualifications

• Experience in customer service and hospitality environments.
• Strong communication and interpersonal skills.
• Ability to quote rates accurately and upsell when appropriate.

Responsibilities

• Handle room reservations and inquiries in a courteous and efficient manner.
• Quote available rates and maximise room revenue according to brand standards.
• Provide excellent customer service and solutions to guest needs.

Skills

Service excellence

Attention to detail

IT systems literacy

Independent and collaborative

Grooming & presentation

Hospitality qualifications

Education

Tertiary qualifications in Hotel/Hospitality/Business

Job description

Our people are our greatest asset. At Langham Hospitality Group, we cultivate talent and promote continuous learning in an engaging and progressive environment.
As your success truly matters to us, we provide world-class training programmes, consciously motivate and provide opportunities for our colleagues to advance their careers where they can move between functions or regions.
We encourage and embrace new ideas.
We recognize and celebrate success as a team.
We respect and help each other.
We work hard but have fun at the same time.
Join us now if you share the same values and wish to develop your career in a dynamic global hospitality group.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold CoastandThe Jewel Residences, managed by Langhamhas ushered in a new era of sophistication to Australia’s playground.Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast –The Langham, Gold Coastoffers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experiencedReservations Agentto deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.

Key Responsibilities

As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Qualifications & Skills

To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people.
You must also have:

• Passion for service excellence and providing superior hospitality
• Demonstrate a good attention to detail and be solutions focused
• Good working knowledge of IT and Systems, and an aptitude of picking up new technical skills
• Ability to work independently and collaboratively
• Superior Grooming and Presentation
• Tertiary qualifications in Hotel/Hospitality/Business or similar highly regarded
• Australian work rights.Please note we are unable to offer Sponsorship for this position.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold CoastandThe Jewel Residences, managed by Langhamhas ushered in a new era of sophistication to Australia’s playground.Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast –The Langham, Gold Coastoffers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experiencedReservations Agentto deliver the highest level of guest service on a consistent basis and provide a seamless and memorable guest experience.

Key Responsibilities

As our Reservations Agent, you will serve as the first line of inquiry for room reservations, enquiries on cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to The Langham brand standards. The Reservations Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs.

Qualifications & Skills

To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people.
You must also have:

• Passion for service excellence and providing superior hospitality
• Demonstrate a good attention to detail and be solutions focused
• Good working knowledge of IT and Systems, and an aptitude of picking up new technical skills
• Ability to work independently and collaboratively
• Superior Grooming and Presentation
• Tertiary qualifications in Hotel/Hospitality/Business or similar highly regarded
• Australian work rights.Please note we are unable to offer Sponsorship for this position.

Live fully with Langham

The Langham, Gold Coast offers current and future colleagues:

• Benchmarked and competitive remuneration;
• Industry leading Learning and Development, with career progression opportunities;
• Complimentary meals on shift and uniforms laundered;
• 6 complimentary hotel nights at Langham Hotel Group Hotel and Resorts each year;
• Employee Assistance Program;

plus a vast array of additional benefits and recognition incentives!

For more information about Langham Hospitality Group, please visit: http://www.langhamhospitalitygroup.com/

About Us

Langham Hospitality Group(LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts , Cordis Hotels and Resorts and Ying'nFlo brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

Closing Date: Thursday, 10 December 2026