Group Reservations Supervisor

Langham Hospitality Group; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Complimentary meals on shift

Laundering of duty attire

6 complimentary hotel nights per year

Employee Assistance Program

Job summary

Langham Hospitality Group in Gold Coast is seeking a Group Reservations Supervisor to support the Reservations Manager, focusing on coordinating group bookings and ensuring excellent guest service.

You will handle reservations, enquiries and cancellations, quote rates per Langham standards, and assist with on-site meetings.

This role offers a vibrant hospitality career with benefits such as meals on shift and industry-leading development opportunities.

Qualifications

• Experience in customer service within hospitality.
• Strong communication skills.
• Ability to work independently and with a team.
• Excellent attention to detail.
• Knowledge of hotel property management systems (Shiji Daylight an advantage).
• Australian work rights; Sponsorship not offered.

Responsibilities

• Assist Reservations Manager in overseeing reservations operations with focus on Group Reservations.
• Handle reservations, enquiries and cancellations promptly and courteously.
• Quote rates to maximise room revenue according to Langham Brand Standards.
• Coordinate reservations, room blocks, rooming lists and contracts for large groups.
• Assist Sales team with on-site meetings on ad hoc basis.

Skills

Customer service

Communication

Independent and collaborative

Attention to detail

Shiji Daylight PMS

Education

Bachelor's degree in Hospitality or related field

Tools

Shiji Daylight

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold Coast and The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising 169 guest rooms and suites and 170 luxury apartments and located on absolute beachfront. Open and poised to elevate the culinary scene on the Gold Coast – The Langham, Gold Coast offers our guests a variety of venues each with their own unique offerings, with one thing for certain –our cuisine will always be an experience to look forward to.

We are seeking a vibrant and experienced Group Reservations Supervisor to deliver the highest level of service, providing a seamless and memorable experience for our clients and guests.

What You’ll Do

As Group Reservations Supervisor, you will assist our Reservations Manager in overseeing the operations of the reservations department with a focus on Group Reservations. The Group Reservations Supervisor is responsible for handling reservations, enquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximise room revenue according to Langham Brand Standards. You will also be responsible to Coordinate the reservations, room blocks, rooming lists, contracts for large groups and assist Sales team with on-site meetings on ad hoc basis.

What You’ll Bring

To be successful in the role you will have been in the same or similar position and have proven experience in customer service, be a good communicator, and enjoy interacting with people. You must also have:

• Passion for service excellence and providing superior hospitality;


• Superior grooming and presentation;


• Ability to work independently and collaboratively


• An unrivalled attention to detail, with a solutions focused mindset;


• Good working knowledge of hotel property management systems (Shiiji Daylight an advantage);


• Tertiary qualifications in Hotel/Hospitality/Business or similar advantageous;


• Australian work rights. We are unable to offer Sponsorship for this position.

Why Join Us? Live fully with Langham

The Langham, Gold Coast offers current and future colleagues:

• Benchmarked and competitive remuneration;


• Industry leading Learning and Development, with career progression opportunities;


• Complimentary meals on shift, and laundering of your duty attire;


• 6 complimentary hotel nights to stay at LHG Hotels and Resorts worldwide each year;


• Employee Assistance Program;

plus a vast array of additional benefits and recognition incentives!